Live opening · Posted 9 days ago
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Company Description Teleperformance Global Pvt. Ltd. is a leading provider of outsourced customer experience management and business process services for clients across diverse industries. The company focuses on delivering high-quality customer interactions through advanced technology, standardized processes, and skilled teams. Teleperformance offers opportunities for professional growth, skills development, and exposure to global brands. Team members work in a structured, inclusive environment with clear performance goals and support for career progression.
Role Description This is a full-time, on-site technical / customer support / sales role based in jaipur.. The role involves handling customer inquiries via phone, email, or chat, providing accurate information about products and services, and resolving technical issues through effective troubleshooting. Daily responsibilities include ensuring customer satisfaction, documenting interactions in the system, escalating complex issues when required, and following standard operating procedures. The position also supports sales activities by identifying customer needs, offering suitable solutions, and promoting relevant products or services while maintaining service quality standards. Team members collaborate with colleagues and supervisors to meet performance targets, including response time, resolution rate, and customer satisfaction scores.
Qualifications
Strong Customer Support and Customer Satisfaction skills, with the ability to handle queries professionally and empathetically.
Technical Support and Troubleshooting skills to diagnose issues and provide clear, step-by-step resolutions.
Analytical skills to interpret customer information, identify patterns, and recommend appropriate solutions.
Effective verbal and written communication skills in English; additional language proficiency is an advantage.
Comfort working in a fast-paced, target-driven environment with good time management and organizational skills.
Basic computer literacy and ability to work with CRM or ticketing tools; prior contact center experience is preferred.
Ability to work on-site in jaipur in rotational shifts as required by business needs.
Minimum high school diploma; a bachelor’s degree in any discipline or relevant certifications in customer service or technical support are beneficial.
Work arrangement
No
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