IT Systems Engineer

Job Purpose
Provide onsite and remote IT support for all computers, peripherals, data applications and networking problems at company locations.
Job Responsibilities
Prioritize and track issues to resolution, update the internal knowledgebase and communicate learning with relevant business units.
Provide first line response for users requiring assistance with information technology issues and problems.
Record and respond to requests for technical assistance received via phone, e-mail and help desk management system.
Escalate support issues as necessary to other members of the team and vendors.
Maintain an up-to-date inventory of computer equipment, accessories, software, licenses and associated records.
Develop and maintain a knowledgebase of known issues and solutions to fully leverage team experience and best practice.
Hardware and operating systems installation.
Troubleshoot, diagnose and resolve technical hardware and software issues.
Assist in network and cabling upgrades and offices relocations.
Maintain the telecommunications system.
Education
Diploma in Computer Science or a similar field
Minimum 5 years’ experience in an IT helpdesk or technical support environment
Job Requirement
Change, Release and Deployment Process
Incident, Problem Management and Support
Knowledge Management, Training and Enablement
Call Support
Hardware and Software Provisioning and Support
MS Office Products (2016+)
Network Connectivity
Operating Systems (Windows 7,8,10+)
Printing and Scanning Services
Specialized Application, Petroleum Applications
Telephony and Communication Systems
User Account and Computer Management
Certifications
Skills
Physical Requirements

Work arrangement
No