Account Manager - TIC

Company Overview
For more than two decades, FoodChain ID has been at the forefront of the New Food industry, providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety and sustainability. Our technical and business services support food safety, certification, testing, inspection, regulatory compliance and sustainability across the food chain. Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions. The FoodChain ID vision encompasses nothing less than assuring the safety, transparency and integrity of the global food chain, one client and product at a time.
Summary
FoodChain ID is seeking an experienced and commercially minded Account Manager to join our UK Testing, Inspection and Certification (TIC) business.
This role is focused on managing and developing a portfolio of existing UK clients across certification, inspection, testing and related technical services. You will build strong client relationships, understand their operational and compliance requirements, support successful renewals and identify appropriate opportunities to expand the services we provide.
The successful candidate will work closely with technical, operational and commercial colleagues to ensure that client needs are understood and addressed. You will be comfortable engaging with contacts across quality, technical, procurement, sustainability and senior management functions, and able to explain TIC services clearly to both technical and non-technical stakeholders.
Responsibilities
Manage a defined portfolio of UK clients and act as the principal commercial point of contact for account matters
Build and maintain strong, trusted relationships with client stakeholders across quality, technical, procurement, sustainability, operations and senior management functions
Develop a clear understanding of each client’s business, operating environment, regulatory obligations and future requirements
Create and maintain account plans covering relationship objectives, renewal activity, risks, opportunities and agreed actions
Lead and coordinate the renewal process for certification, inspection, testing, consulting and other contracted services, working closely with delivery teams
Identify relevant cross-sell and account-development opportunities across FoodChain ID’s TIC portfolio, ensuring recommendations are based on genuine client needs
Prepare and present proposals, quotations and commercial updates in collaboration with technical and operational colleagues
Coordinate internal responses to client requests, ensuring actions are clearly assigned, followed up and completed within agreed timescales
Support the resolution of commercial or service issues by bringing the appropriate internal stakeholders together and maintaining clear communication with the client
Monitor account performance, client satisfaction, revenue, renewal dates, pipeline and risks, maintaining accurate records in the CRM system
Keep informed about developments in UK and international food safety, certification, regulatory and sustainability requirements relevant to clients
Provide regular forecasts and account updates to management, highlighting renewal confidence, growth opportunities, risks and required support
Qualifications and Experience
Experience in account management, client relationship management or business development within TIC, certification, testing, inspection, food safety, regulatory compliance or a related technical services environment
A proven record of retaining and developing existing client relationships and achieving commercial targets
Experience managing renewals, preparing quotations or proposals, and identifying appropriate additional services for existing clients
A practical understanding of the food, agri-food, manufacturing, retail or supply-chain sectors; experience of food safety or sustainability services would be advantageous
Experience working with multiple stakeholders and coordinating activity across technical, operational and commercial teams
Strong working knowledge of Microsoft Office, particularly Word, Excel and Outlook, together with experience using a CRM system
A relevant degree or professional qualification is desirable but not essential where equivalent sector experience is demonstrated
Competencies, Knowledge, and Skills
Excellent communication and relationship-building skills, with the confidence to engage with contacts at different levels of an organisation
Commercially aware and able to identify client needs, assess opportunities and make sound recommendations
Able to explain technical or regulated services in clear, practical language
Well organised, responsive and capable of managing multiple accounts, deadlines and priorities
Strong negotiation, presentation and influencing skills
Collaborative approach, with the ability to work effectively with technical experts, auditors, inspectors, laboratories and operational teams
Strong attention to detail and commitment to accurate CRM, forecasting and account records
Self-motivated, professional and comfortable working independently in a UK-wide or geographically distributed team
Excellent written and spoken English, together with the right to work in the UK
This is a remote based opportunity with UK wide client travel
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Work arrangement
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