Remote Client Experience Specialist

This is a remote position.
We are seeking a dependable, organized, and detail-oriented Remote Client Experience Specialist to support clients throughout the travel planning and reservation process.
In this role, you will assist with client communication, research, scheduling, reservation details, confirmations, and ongoing support. You may help coordinate accommodation, transportation, activities, cruises, resorts, and itinerary information while ensuring each client receives clear updates and a smooth overall experience.
This position is fully remote and is a strong fit for someone who enjoys customer service, organization, research, and helping clients feel supported from beginning to end.
No previous travel industry experience is required. Training and ongoing support are provided.
Responsibilities
Communicate with clients to understand their travel needs, preferences, dates, and budget
Research accommodation, resorts, cruises, transportation, activities, and destination options
Assist with reservation details, confirmations, and itinerary organization
Provide clients with timely updates, reminders, and important information
Review booking details for accuracy and completeness
Assist with changes, requests, and follow-up communication when needed
Maintain organized client records and documentation
Coordinate multiple client requests while keeping deadlines and details on track
Provide professional and friendly support throughout the client experience
Learn and use online booking systems, supplier platforms, and internal tools
Requirements
Strong written and verbal communication skills
Excellent organization and attention to detail
Reliable internet access and access to a computer or laptop
Comfortable working independently in a remote environment
Ability to manage multiple tasks and client requests
Basic computer, email, and online research skills
Strong customer service and problem-solving abilities
Ability to follow instructions and complete required training
Professional, dependable, and responsive
Previous experience in customer service, hospitality, scheduling, administration, or travel is helpful but not required
Benefits
Fully remote work environment
Flexible scheduling
Training provided
Ongoing mentorship and support
Access to travel industry education and supplier resources
Professional development opportunities
Experience working with destinations, resorts, cruises, accommodation, and vacation experiences
Supportive team environment
Opportunities for continued growth and expanded responsibilities

Work arrangement
No