Personal VIP Agent

At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.
What your work will look like
Personal management of VIP and pre-VIP clients across calls, chats, email, and messengers in a consistent communication style and in the client's language (Turkish);
Building long-term relationships: you reach out first at the right moment — a big win or loss, a birthday, a drop in activity — rather than just responding to incoming requests;
Individual work with each client: account analysis, activation and reactivation plans, and finding ways to improve their experience;
Negotiating personal conditions — limits, cashback, exclusive bonuses — within the framework agreed with the company;
Handling difficult situations: payout delays, bonus disputes, failed deposits and withdrawals — while keeping the client loyal;
Impacting key metrics: growing your clients' deposits and turnover, and meeting individual and team targets.
What Matters To Us (required)
Turkish — C1;
Russian — B2;
English — B1 or higher;
1–2 years of experience working with VIP clients;
Experience in personal communication with VIP clients across several channels at once (WhatsApp, Telegram, calls, email) while maintaining a consistent style;
Discipline and punctuality: readiness to meet response-time SLAs for VIP players;
Proactivity: the ability to initiate contact at the right moment, not just react.
Nice to have
Confident work with CRM systems;
Knowledge of bonus mechanics and promo tools: wager, cashback, freebets, personal limits;
Conflict de-escalation skills (payout delays, bonus disputes) while retaining loyalty;
Experience negotiating personal conditions with clients.
Our Benefit Cafeteria is Packed with Goodies:
Children Allowance
Mental Health Support
Sport Activities
Language Courses
Automotive Services
Veterinary Services
Home Office Setup Assistance
Dental Services
Books and Stationery
Training Compensation

Work arrangement
No