Sr Manager Resident System Support

About Us
Daifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and light‐directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.
If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.
Position Summary
Responsible for customer relationship management and sales of RSS contracts. Operationally, oversees and
directs all Resident System Support locations and managers - providing operational assistance, support and
guidance. Responsibilities include achieving excellent safety results, strong customer and employee satisfaction
while maintaining quality standards and meeting operational and financial goals.
Oversee the customer relationship and satisfaction of RSS sites, accountable for the sales and
estimation of new and renewal contracts.
Oversees the Resident System Support Managers, including financial and technical activities of
Operations and Maintenance including Automation Technician and System Engineering activities on customer sites.
Plans, develops and implements systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
Facilitates technical and safety training and other professional development for staff.
Develops and implements business plans.
Participates in emergency calls, coordinate action plans, and assist with the closing out of extended Client Care tickets.
Maintains client relationships and takes ownership of the end-to-end customer service experience.
Plans, develops and implements systems and procedures to ensure the operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
Develops Site Supervisors and managers to ensure proper management of employees and issues.
Follows Daifuku Safety program policies and procedures.
Bachelor’s degree in Manufacturing field and computer science related field or equivalent experience
5+ years’ experience in service provision, adhering to contract terms
Minimum of 3 years of experience with managing a team in a manufacturing environment
Experience with CMMS programs
Advanced knowledge of fulfilment centers or distribution warehouses, and conveyor systems
Strong leadership skills with ability to lead, manage, coach, and train all levels of employees
Ability to interface with internal and external customers, vendors and executive management
Strong knowledge of troubleshooting and repairing Daifuku equipment and technology
Knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics
Knowledge of budgets and accounting principles
Knowledge of safety programs
Ability to learn new technologies
Proficient computer skills including MS Office
Strong customer service orientation
Self-motivated and detail-oriented
Project management skills
Ability to manage multiple deadlines
Team orientation

Work arrangement
No