MANHATTAN - OMS - Omni

We are searching for a skilled and experienced professional to take on the role of a Manhattan Active Omni SME. As a key member of our team, you will work closely with clients, offering specialized expertise and a customer-centric approach. Your primary focus will be understanding client requirements and delivering tailored solutions. This role is ideal for an individual with strong communication and collaboration skills, who can effectively bridge the gap between client needs and our technical capabilities.
A minimum of 10 years of experience in a similar role, preferably in the retail or e-commerce industry.
In-depth knowledge of Manhattan Active Omni and its applications.
Strong problem-solving and analytical skills, with the ability to think critically.
Excellent communication and interpersonal skills, with a customer-centric approach.
Experience in project management and the ability to work independently.
Proficiency in relevant software and tools, including Manhattan Active Omni suite.
A proactive and solution-oriented mindset, with a track record of successful client engagements.
Ability to work in a fast-paced environment and manage multiple projects simultaneously.
A collaborative spirit, with a willingness to share knowledge and mentor team members.
A passion for continuous learning and staying updated with industry trends.
Engage with clients to understand their business needs and requirements, offering expert advice and guidance.
Develop and implement effective solutions, leveraging your knowledge of Manhattan Active Omni.
Collaborate with cross-functional teams to ensure seamless integration of solutions.
Provide ongoing support and maintenance for implemented solutions, ensuring client satisfaction.
Stay updated with the latest industry trends and technologies, especially in the Manhattan Active Omni space.
Document and communicate best practices, ensuring knowledge transfer within the team.
Conduct training sessions for clients and internal teams, fostering a culture of continuous learning.
Troubleshoot and resolve complex issues, providing timely and effective support.
Contribute to the development of new features and enhancements, based on client feedback.
Ensure data security and privacy compliance, adhering to industry standards and regulations.