Associate Manager, Property Claims (Homeowners) - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
National General Insurance is seeking an experienced Property Claims leader to manage a remote team of adjusters handling homeowners property claims across Georgia and neighboring territories. This role is ideal for a leader with a strong background in residential property claims, coverage investigations, estimating, and team development who thrives in a fast-paced, customer-focused environment.
The Associate Manager will provide daily leadership, coaching, and technical guidance to a team of adjusters managing a variety of claim types, including complex wind, hail, water, roof, and total loss claims. This individual will be responsible for driving claim quality, operational excellence, development of team members, and customer outcomes while ensuring compliance with company guidelines and regulatory requirements.
Key Responsibilities:
Lead, mentor, and develop a remote team of approximately 5 property claims adjusters.
Provide technical expertise and oversight on homeowners property claims, including complex water, wind, hail, roof, and total loss losses.
Support adjusters through claim investigations, coverage analysis, authority decisions, and claim resolution strategies.
Partner with consultants and leadership teams to ensure consistency in claim handling processes, estimating standards, and authority guidelines.
Monitor team performance, workloads, customer experience, and quality outcomes.
Coach adjusters through escalated claim situations and coverage concerns, ensuring appropriate handling and collaboration with internal partners.
Drive continuous improvement through training, mentoring, and talent development initiatives.
Foster a collaborative and engaged remote team culture while maintaining accountability and performance standards.
Preferred Qualifications
Leadership experience within Property Claims.
Strong background handling Homeowners Property claims.
Experience leading remote or geographically dispersed teams.
Expertise in coverage investigations and claim resolution.
Experience with wind, hail, water, roof, and total loss claims.
Advanced Xactimate estimating experience.
Strong understanding of claim processes, authority levels, and operational best practices.
Excellent communication, coaching, and relationship-building skills.
Demonstrated ability to prioritize work, stay organized, and manage competing priorities.
Proven success developing adjusters through coaching and mentoring.
Experience managing high-volume property claim environments.
Familiarity with Southeastern markets, particularly Georgia, is a plus.
Supervisory Responsibilities
This job has supervisory duties.
Skills
Claims Processing, Conflict Management, Employee Supervision, Homeowners Claims, Homeowners Insurance, Negotiation, Xactimate
Compensation
Compensation offered for this role is 80,000.00 - 136,625.00 annually and is based on experience and qualifications.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Work arrangement
No