Campaign Specialist

HI Connections
Teamware is hiring for Campaign role
Experience:2+year
Location:Chennai
Notice Period:Immediate joiners
JD
a GSS Campaign Operations
Associate, you will be working on building campaigns for Prime Video by using the various
marketing tools, operations workflows and following the Standard Operating Procedures (SOP). You will
be responsible for delivering the assigned campaigns on time with the right quality. You will also be
responsible to learn and adapt to the new features and changes in the processes and following the SOP
while creating campaigns. In this role, you will also be responsible for updating the workflow tools and
trackers to keep track of daily tasks. This role will need flexibility to work on rotational shifts as per
business requirements.
Operations:
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated
Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and
quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their
respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to
complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysi
If Interested share cv to Manasa.a@twsol.com

Work arrangement
No