Assistant Team Lead

Job Summary
The Assistant Team Lead / Team Lead will be responsible for leading an underwriting operations team, ensuring high-quality risk assessment, productivity, SLA adherence, and process compliance. The role requires strong underwriting expertise, people management skills, and the ability to drive operational excellence while mentoring and developing team members.
Key Responsibilities
Lead, coach, and mentor a team of Underwriters to achieve productivity, quality, and turnaround time (TAT) targets.
Review and monitor underwriting decisions to ensure compliance with company guidelines and risk appetite.
Ensure accurate risk assessment and adherence to underwriting policies and regulatory requirements.
Monitor daily productivity, quality scores, and SLA/KPI performance.
Conduct regular performance reviews, coaching sessions, and feedback discussions.
Handle underwriting escalations and support the team in resolving complex cases.
Identify process gaps and implement continuous improvement initiatives.
Prepare and analyze MIS reports, productivity dashboards, and quality metrics.
Coordinate with internal stakeholders, including Quality, Training, Operations, and Business teams.
Support hiring, onboarding, training, and capability development of team members.
Ensure compliance with organizational policies, audit requirements, and process guidelines.
Drive employee engagement and foster a high-performance team culture.
Required Qualifications
Bachelor's degree in any discipline.
Minimum 3–5 years of experience in Life Insurance Underwriting Operations.
Minimum 1 year of experience as a Team Lead, Assistant Team Lead, Subject Matter Expert (SME), or in a supervisory role is preferred.
Strong knowledge of underwriting principles, risk assessment, medical and financial underwriting, fraud indicators, and underwriting guidelines.
Required Skills
Strong underwriting expertise
Team leadership and people management
Decision-making and risk assessment
Analytical and problem-solving skills
Excellent verbal and written communication
Coaching and mentoring
Stakeholder management
Advanced MS Excel and MIS reporting
Performance management
Process improvement and quality management
Key Performance Indicators (KPIs)
Team Productivity
Underwriting Quality & Accuracy
Turnaround Time (TAT)
SLA Adherence
Audit & Compliance Scores
Employee Engagement
Escalation Management
Training & Development Effectiveness
Process Improvement Initiatives
Preferred Competencies
Strong leadership and ownership
Customer-centric approach
High attention to detail
Ability to manage multiple priorities
Decision-making under pressure
Collaboration and stakeholder management
Continuous improvement mindset
Working Conditions
Willingness to work in rotational shifts, if applicable.
Flexibility to support business requirements and operational priorities.
Location:
Pune / Mumbai

Work arrangement
No