Customer Relationship Management Specialist

Company Description YSL Stones is a growing organization in the stone and surface materials sector, serving customers who value quality, reliability, and design. Based in Jaipur, the company focuses on building long-term partnerships with clients through consistent service and product excellence. Team members collaborate across sales, operations, and service functions to deliver tailored solutions. YSL Stones encourages a professional, inclusive work environment where individuals can develop their skills and contribute to improving customer experience. The company values data-driven decision-making and strong customer relationships to support sustainable business growth.
Role Description The Customer Relationship Management Specialist will manage and optimize customer interactions, focusing on retention, satisfaction, and long-term value. This is a full-time hybrid role based in Jaipur, with some work-from-home flexibility. Day-to-day tasks include maintaining and updating CRM systems, tracking customer data and trends, and ensuring accurate documentation of interactions and sales activities. The specialist will collaborate with sales and operations teams to support lead management, follow-ups, and account servicing, as well as coordinate projects related to customer onboarding, feedback, and service improvement. The role also involves preparing reports, identifying opportunities to enhance customer experience, and communicating clearly with internal stakeholders and clients.
Qualifications
Candidates should possess strong Analytical Skills to interpret customer data, identify patterns, and support data-driven decision-making.
Candidates should possess effective Communication skills to interact with customers and internal teams, including clear written and verbal communication.
Candidates should possess Sales and Customer Relationship Management (CRM) skills to support lead nurturing, account management, and customer retention initiatives.
Candidates should possess Project Management skills to coordinate customer-focused projects, manage timelines, and ensure follow-through on action items.
Proficiency with CRM software and basic office productivity tools (e.g., spreadsheets, presentations, email platforms) is beneficial.
Prior experience in customer service, sales support, or CRM-focused roles, preferably in manufacturing, construction, or related industries, is an advantage.
Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment are preferred.
A bachelor’s degree in Business, Marketing, Management, or a related field is desirable, or equivalent practical experience.

Work arrangement
No