Customer Support Consultant (English & Thai speaking)

Pinewood.AI is seeking a dedicated Customer Support Consultant to join our growing Support Team.
This role will focus on providing excellent remote customer support to our dealership clients across Thailand and the broader region after initial implementation, ensuring a seamless and efficient user experience on the Pinewood.AI system.
What To Expect
Deliver high-quality support to dealership customers via phone, email, and calls
Diagnose and resolve system issues in a timely, professional, and customer-centric manner
Log, monitor, and manage support tickets through to resolution, escalating when necessary
Maintain and continuously build Pinewood's internal knowledge base to aid future support
Provide feedback to internal teams regarding recurring issues and system improvements
Assist and mentor new team members as expertise grows
Primarily remote role; occasional onsite customer support may be required
Work within a customer working time. Occasional weekend and bank holiday support on a rolling pattern
Requirements
You'll be an excellent communicator, capable of collaborating and building strong relationships with clients and colleagues across the business. Your problem-solving mindset and understanding of the automotive industry will be key to your success.
You will need:
To be fluent in both Thai and English for effective communication across regions
At least 1 year of experience in a customer support/helpdesk environment, ideally within SaaS, IT, or automotive sectors
Strong troubleshooting and diagnostic skills
Experience working in a dealership environment or with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle) is a major plus
Strong time management and the ability to prioritize a dynamic workload
Attention to detail and a mindset geared towards continuous improvement
Level education or equivalent work experience; a degree in IT, Software, or Automotive-related fields is beneficial but not essential
A genuine interest in technology, automotive operations, and customer success
Benefits
You can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us.
Full on-the-job training and continuous learning opportunities
Flexible remote working environment
Competitive salary and career progression potential
Work with leading automotive technology shaping the future of dealerships
About Us
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists we wanted to build practical technology solutions that were designed around how automotive businesses work, recognizing what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.
Pinewood's cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions, more easily.

Work arrangement
No