Product Support Specialist

About Us
At Helixo, our core focus is "Empower e-commerce brands to increase profits and enhance customer experience through our app ecosystem with 101% customer satisfaction"
We empower over 40,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita with best-in-class apps that to drive more profits, and we’ve helped generate over $120M+ in additional revenue.
With 2000+ five-star reviews and recognition from Shopify, we’re on a journey to empower e-commerce merchants worldwide. Join us and become part of this exciting revolution!
Position: Junior Product Specialist
We’re looking for a Junior Product specialist to join our team and be the first friendly face our customers interact with. This is an entry-level role, perfect for freshers who are eager to learn and grow in the world of Product support. You’ll help resolve customer queries, build trust, and support their success while gaining hands-on experience in a fast-moving e-commerce environment.
What's Exciting: A great culture with 100% ownership, 100% freedom, and the opportunity to connect directly with the teams behind your favorite brands, making a real impact on their success. 🎉
What You’ll Do
Provide friendly and helpful product support to customers via email, chat, and calls.
Understand customer issues and offer clear, effective solutions with empathy.
Escalate critical issues to the appropriate team when needed.
Work closely with internal teams to deliver a smooth customer experience.
Share ideas and feedback to help improve our support process.
Guide customers in using Helixo apps to grow their e-commerce businesses.
Help identify common customer pain points and share insights for improvement.
Who We’re Looking For
We’re looking for freshers or early-career professionals (0–1 year of experience) who are eager to grow in a customer-facing role.
Preferred Educational Background:
MCA, B.Tech in Computer Science, M.Sc in Computer Science, MBA….
Key Qualities & Skills:
Strong communication skills in English (both spoken and written)
A tech-savvy mindset with the ability to learn tools quickly
A positive, customer-first attitude
Good problem-solving and critical thinking abilities
Organized, detail-oriented, and adaptable to a fast-paced environment
Interest or basic understanding of e-commerce (Shopify experience is a plus)
🚫 What We’re Not Looking For
We’re not just hiring a support agent — we’re looking for someone who genuinely cares about helping people and being part of something meaningful. So, this role may not be the right fit for you if:
❌ You just want to “close tickets” instead of solving problems with empathy
❌ You think customer support is just about copy-pasting replies
❌ You don’t enjoy talking to people or see customer interaction as a burden
❌ You avoid responsibility or pass issues without trying to understand them
❌ You’re not open to feedback or continuous learning
❌ You don’t pay attention to detail or tend to rush through tasks
❌ You treat this as just another job, not as a way to contribute to customer success
❌ You are satisfied with "good enough" instead of striving for excellence.
❌ You exhibit poor communication or documentation habits, seeing them as unimportant.
Footnote
Feeling uninspired by your current role? Ready to tackle challenges and grow with a fast-moving company? Join Helixo -- we’re building something extraordinary, and we need passionate minds like yours!
Let’s grow together!

Work arrangement
No