Customer Engineer (Remote)

Technical Account Manager
About the Role
Axon is seeking a Technical Account Manager to work remotely from the Netherlands as an Embedded Customer Engineer supporting one of the country’s largest and most strategically important public safety organisations. You will serve as the customer’s trusted technical partner, helping ensure Axon technology delivers measurable operational outcomes, strengthens adoption, reduces operational risk, and supports long-term customer success.
Working alongside Axon’s delivery partner and embedded in the customer’s operational environment, you will provide technical leadership across the Axon ecosystem, including TASER 10, Axon Evidence, and future platform capabilities. This role combines technical consulting, stakeholder management, customer advocacy, hands-on product expertise, and cross-functional coordination.
Key Responsibilities
Serve as the dedicated technical expert for the customer’s Axon ecosystem, including TASER 10, Axon Evidence, and future Axon platform capabilities.
Act as the primary technical liaison between Axon, the customer, and Axon’s strategic delivery partner.
Build trusted, long-term relationships with executive leadership, programme owners, operational commanders, IT leaders, system administrators, and frontline users.
Participate in operational, technical, governance, and strategic meetings to align customer, partner, and internal Axon stakeholders.
Provide technical guidance across deployment planning, implementation support, configuration, integration planning, go-live readiness, and expansion projects.
Own technical escalations and coordinate complex issues across Support and Engineering teams.
Conduct proactive technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments.
Support customer adoption through enablement, administrator guidance, workflow optimisation, and best-practice recommendations.
Prepare customer stakeholders for new hardware, firmware, software, and platform releases before production deployment.
Maintain knowledge of the customer’s networking, security, SaaS administration, integrations, identity management, governance requirements, and operational workflows.
Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews.
Identify technical, operational, and organisational risks and engage internal teams to mitigate issues.
Support security reviews, technical assessments, architecture discussions, and integration planning.
Develop customer documentation, including solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge-transfer materials.
Support major operational events, high-profile deployments, and mission-critical periods requiring additional technical coordination.
Required Qualifications
Fluent Dutch and professional-level spoken and written English.
Dutch citizenship, required for security clearance.
5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, Systems Engineering, or a similar customer-facing technical role.
Proven experience managing long-term enterprise customer relationships within large, complex organisations.
Ability to build trusted relationships with technical teams, operational leaders, executive stakeholders, and third-party partners.
Strong political awareness and stakeholder-management skills.
Ability to operate independently as an embedded representative while coordinating with cross-functional teams.
Working knowledge of enterprise networking, including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
Working knowledge of Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
Knowledge of integration patterns, system interoperability, and enterprise application ecosystems.
Technical troubleshooting ability across software, networking, configuration, and infrastructure.
Strong written and verbal communication skills, including the ability to tailor technical discussions for frontline users through executive leadership.
Excellent documentation skills.
A proactive, continuous-improvement mindset focused on customer outcomes and long-term partnership.
Previous policing or Koninklijke Marechaussee (KMar) experience.
Preferred Qualifications
Experience working with government, public safety, law enforcement, defence, or other highly regulated industries.
Skills & Competencies
Technical account management
Customer success and customer advocacy
Technical consulting and solutions engineering
Enterprise stakeholder management
Public safety technology
Technical escalation management
Enterprise networking and connectivity troubleshooting
SaaS and cloud applications
APIs, identity management, and authentication
Windows, Active Directory, and Entra ID
Enterprise software administration
Systems integration and interoperability
Platform health and optimisation
Architecture discussions and technical assessments
Technical documentation and solution diagrams
Risk identification and mitigation
Cross-functional collaboration
Customer adoption and enablement
Education & Experience
Education: No education requirement was specified.
Experience: 5+ years in a customer-facing technical role, such as Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, or Systems Engineering.
Work Arrangement & Schedule
Remote from the Netherlands
Occasional travel to customer sites across the Netherlands, typically up to one day per week
Employment type and weekly hours were not specified
Compensation & Benefits
Compensation and benefits were not specified.
Compliance / Additional Information
Dutch citizenship is essential for security clearance.
Some roles may require legal eligibility to work in a firearms environment.
The job description is not exhaustive and may change or be supplemented based on business needs and conditions.
Axon is committed to environmental, health, and safety regulations, policies, and procedures.
Axon is an equal opportunity employer and is committed to justice, equity, and inclusion. Reasonable accommodation is available for applicants with disabilities or special needs during the application or recruiting process.

Work arrangement
No