Retail Sales & Operations Manager

JOB DESCRIPTION
Retail Sales & Operations Manager
Company: Mode Retail Sales & Marketing Pvt. Ltd.
Department: Retail Sales & Operations
Location: Noida – Sector 62
Salary: ₹4 – ₹6 LPA
Experience: 4–8 Years
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
Travel: PAN India Travel Required
Job Summary
We are looking for a dynamic and result-oriented Retail Sales & Operations Manager to take complete ownership of PAN India retail store sales and operations.
The candidate will be responsible for managing overall store performance, achieving sales targets, handling retail teams, monitoring inventory, ensuring operational discipline, improving customer experience and implementing company policies across all stores.
Candidates with FMCG industry experience and multi-store retail operations experience will be preferred.
Key Responsibilities
1. PAN India Sales Management
Take complete ownership of sales performance across all retail stores.
Set and monitor daily, weekly and monthly sales targets.
Track store-wise and employee-wise performance against targets.
Develop strategies to improve sales, conversion and average transaction value.
Identify underperforming stores and implement corrective action plans.
Drive upselling, cross-selling, promotions and other sales initiatives.
Prepare and present regular sales reports to management.
2. Retail Store Operations
Manage the complete day-to-day operations of all retail outlets.
Ensure implementation of company SOPs and operational processes.
Conduct regular store visits and operational audits.
Ensure proper store opening/closing, discipline and service standards.
Identify operational issues and ensure timely resolution.
Coordinate with HR, Accounts, Admin, Marketing, IT and other departments for store requirements.
3. Team Management
Manage Store Managers, Sales Associates and other retail employees.
Monitor manpower requirements and productivity across stores.
Track attendance, rosters, weekly offs and employee discipline in coordination with HR.
Conduct regular performance reviews and provide coaching to store teams.
Identify training requirements and ensure appropriate training.
Motivate teams to achieve individual and store-level targets.
4. Inventory Management
Monitor store-wise stock availability and inventory levels.
Coordinate with warehouse/procurement teams for stock replenishment.
Monitor stock movement, ageing, damages, shortages and excess inventory.
Ensure proper stock handling and inventory controls.
Conduct/coordinate regular stock audits and resolve discrepancies.
5. Customer Experience & Store Standards
Ensure consistent customer service standards across all outlets.
Handle escalated customer complaints and ensure timely resolution.
Ensure proper product display, visual merchandising and promotional execution.
Maintain consistent brand and store presentation across locations.
6. MIS & Performance Reporting
Prepare daily, weekly and monthly sales and operations reports.
Analyse store-wise performance, target achievement, footfall, conversion and productivity.
Identify business gaps and provide actionable recommendations to management.
Maintain accurate retail MIS and performance trackers.
7. New Store & Business Growth
Support management in new store openings and expansion activities.
Assist with manpower planning, operational setup and launch readiness.
Identify opportunities to improve store profitability and overall retail business growth.
Key Performance Indicators (KPIs)
PAN India Sales Target Achievement
Store-wise Sales Growth
Individual Employee Productivity
Store Profitability
Footfall & Conversion
Average Transaction Value
Inventory Accuracy & Availability
Stock Loss/Shrinkage Control
Customer Satisfaction
Operational Compliance
Team Productivity & Retention
Candidate Requirements
Graduate/MBA in Retail Management, Sales, Marketing or a related field preferred.
4–8 years of experience in Retail Sales & Operations.
Experience managing multiple retail stores/outlets is required.
FMCG industry experience will be strongly preferred.
Experience in handling sales teams and achieving aggressive targets.
Strong understanding of retail sales, inventory and store operations.
Excellent leadership and people-management skills.
Strong analytical and problem-solving abilities.
Good knowledge of MS Excel, MIS and sales reporting.
Excellent communication and interpersonal skills.
Strong target-oriented and result-driven approach.
Should be comfortable with PAN India travel.
Immediate joiners will be preferred.
What We Are Looking For
The ideal candidate should be a hands-on retail professional capable of independently managing multiple stores and taking ownership of sales + operations + team performance.
The candidate should be able to analyse store performance, identify gaps, implement corrective measures and work closely with management to drive PAN India retail growth and profitability.
Compensation & Location
CTC: ₹4 – ₹6 LPA
Location: Noida – Sector 62
Travel: PAN India
Joining: Immediate Joiners Preferred
Preferred Industry: FMCG / Retail / Consumer Products

Work arrangement
No