IT Operations

IT System Engineer Operations
About the Role
axelion is seeking an IT System Engineer Operations to support customers through service, support, and help desk operations. In this role, you will help maintain customer systems, resolve technical issues, manage support tickets, and ensure reliable day-to-day IT operations.
You will work independently on varied technical challenges while collaborating closely with customers and colleagues. The role is suited to a customer-focused IT professional who values quality, optimisation, efficiency, and continuous development of their technical knowledge.
Key Responsibilities
Support service, support, and help desk operations, including hotline coverage and support-ticket processing.
Maintain customer systems and ensure reliable operations.
Resolve customer requests directly while communicating clearly and professionally with internal and external stakeholders.
Document incidents and solution paths accurately in the ticketing system.
Prioritise tasks effectively and maintain a structured overview of support work.
Collaborate actively with the team.
Take responsibility for the ongoing development of existing customer systems.
Deliver high-quality customer support with a focus on quality, optimisation, and efficiency.
Independently address diverse technical challenges.
Required Qualifications
Completed IT education, a comparable qualification, or relevant professional experience as a career changer.
At least 3 years of IT support experience, including at least 2nd-level support.
Broad IT knowledge and willingness to continue developing technical expertise.
Excellent German language skills.
Good English language skills.
Strong customer-service orientation and enjoyment of customer contact, both remotely and on-site.
Strong communication skills, reliability, motivation, and a structured approach to work.
Preferred Qualifications
Experience with 3rd-level IT support.
Skills & Competencies
IT support and help desk operations
2nd-level support
Customer system maintenance
Incident and ticket documentation
Technical troubleshooting
Customer service
Hotline support
Written and verbal communication
Task prioritisation and organisation
Problem-solving
Quality, optimisation, and efficiency focus
Team collaboration
Independent working
German and English communication
Education & Experience
Education: Completed IT education or a comparable qualification. Career changers with relevant professional experience are also welcome.
Experience: At least 3 years of IT support experience, including 2nd-level support. 3rd-level support experience is an advantage.
Work Arrangement & Schedule
Workload: 80%–100%
Flexible working hours
Home-office option available
40-hour working week
Weekend requirements were not specified.
Job location was not specified.
Compensation & Benefits
Fair salary
Commitment to equality
Strong occupational pension provision
Additional financial benefits
25 vacation days
Flexible working hours and home-office option
Support for individual professional and personal development
Knowledge sharing and continuing development opportunities
Compliance / Additional Information
axelion promotes an inclusive, collaborative workplace with flat hierarchies, independent working, and opportunities for employees to contribute ideas and take ownership.

Work arrangement
No