Reservation Executive

Reservation Executive – THE Park Hyderabad
Location: Hyderabad, Telangana
Department: Reservations / Front Office
Employment Type: Full-time
About the Role
THE Park Hyderabad is looking for a customer-focused and detail-oriented Reservation Executive to join our Reservations team. The role is responsible for handling room reservation enquiries, converting enquiries into confirmed bookings, maintaining accurate reservation records, and ensuring a smooth booking experience for guests.
The ideal candidate will have strong communication skills, a professional approach, good attention to detail, and an understanding of hotel reservation procedures and guest service standards.
Key Responsibilities
Handle incoming room reservation enquiries through telephone, email, online channels, and other booking platforms.
Provide guests with accurate information regarding room categories, rates, packages, availability, policies, and hotel facilities.
Create, modify, and cancel reservations accurately in the hotel's Property Management System (PMS).
Follow up on enquiries and maximize opportunities to convert enquiries into confirmed bookings.
Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure reservation requirements are communicated effectively.
Verify guest details, payment information, special requests, and booking preferences.
Maintain accurate and up-to-date reservation records and reports.
Handle guest requests and queries professionally and provide timely solutions.
Monitor cancellations, no-shows, amendments, and special booking requirements.
Ensure compliance with hotel policies, rate structures, payment procedures, and established reservation standards.
Assist with group bookings, corporate reservations, travel-agent bookings, and special occasions when required.
Maintain a high level of guest confidentiality and professionalism at all times.
Support the team in achieving room revenue, occupancy, and guest satisfaction objectives.
Candidate Profile
Graduate or diploma holder in Hotel Management, Hospitality, Travel & Tourism, or a related field.
Previous experience in hotel reservations, front office, guest relations, or a similar hospitality role is preferred.
Strong verbal and written communication skills.
Good knowledge of hotel reservation processes and PMS systems.
Comfortable working with computers, email, and online booking platforms.
Strong attention to detail and organizational skills.
Ability to multitask and work effectively in a fast-paced hotel environment.
Professional appearance, positive attitude, and guest-oriented approach.
Ability to work flexible shifts, including weekends and holidays.
What We’re Looking For
We are looking for someone who can combine efficient reservation handling with exceptional guest service. The successful candidate should be proactive, courteous, commercially aware, and capable of building positive relationships with guests and business partners.
Join THE Park Hyderabad and be part of a dynamic hospitality team committed to delivering memorable guest experiences.

Work arrangement
No