Information Technology Specialist

IT Supporter
About the Role
D-ploy is seeking an experienced IT Supporter to join its team on a client site in Basel, Switzerland, within a pharmaceutical environment. You will provide 1st- and 2nd-level IT support for hardware, software, and laboratory IT systems.
This role is suited to a customer-focused IT support professional with a strong technical background, familiarity with GMP/GxP requirements, and the ability to communicate effectively in a multinational environment.
Key Responsibilities
Provide 1st- and 2nd-level IT support.
Deliver IT support remotely and on-site at the client location.
Support hardware, software, and laboratory IT systems.
Work collaboratively within a multinational team.
Support IT operations in a pharmaceutical environment.
Required Qualifications
Strong IT background.
Experience providing 1st- and 2nd-level IT support.
Familiarity with GMP/GxP requirements.
Fluent English and German language skills.
Preferred Qualifications
French language skills.
Skills & Competencies
1st- and 2nd-level IT support
Hardware support
Software support
Laboratory IT systems
Remote and on-site support
GMP/GxP familiarity
Customer service
Technical troubleshooting
English and German communication
Multinational team collaboration
Education & Experience
Education: No education requirement was specified.
Experience: Experience in IT support is required; no specific number of years was provided.
Work Arrangement & Schedule
Primary work location: Client site in Basel, Switzerland
The role includes both remote and on-site IT support.
Employment type, weekly hours, schedule flexibility, and weekend requirements were not specified.
Compensation & Benefits
D-ploy offers competitive benefits and opportunities for professional growth. Specific compensation and benefit details were not provided.
Compliance / Additional Information
This position supports a client in a pharmaceutical environment and requires familiarity with GMP/GxP.

Work arrangement
No