Full Time Intake and Engagement Coordinator

About Seven Starling
Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.
We’re hiring for a Full Time Intake and Engagement Coordinator - a patient-first role supporting our prospective patients into care through our free consultation call. This is a high-impact role reporting directly to the Intake and Engagement Manager.
The ideal candidate for this role has experience in high volume, direct patient care in a behavioral health setting. You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset.
Seven Starling Intake and Engagement Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.
What You'll Do
Conduct 25 minute phone consultations with prospective patients which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model.
5 hours / day
Manage prospective patient intake phone and text lines making 50-75 outbound phone calls to support our patients in scheduling and intake form completion
2 hours / day
Assist patients with intake form completion on the consultation call
Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
Monitor individual KPIs including conversion rates
Participate in ongoing training and development to stay current with best practices and organizational changes.
Who You Are
High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
2+ years of experience in healthcare customer service or patient engagement
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in healthcare software and CRM systems
Knowledge of HIPAA regulations and patient privacy practices
Must Haves
Direct patient experience in behavioral health care.
Experience in high call volume or high volume patient interaction roles
Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
Strong ability to balance empathetic support and professional boundaries
Details
Full-time, non-exempt, remote
The salary for this position is $50,000
Quarterly Incentive pay program up to 17% of salary
This position is eligible for over-time
Meaningful equity package with significant upside potential
Perks And Benefits
Competitive paid time off
Competitive parental leave policy
One-time stipend to enhance your work from home experience
Medical, dental, and vision insurance
401K
Bereavement leave, including for miscarriage and pregnancy loss
Annual stipend for your choice of wellness benefits
Annual professional development stipend
Virtual team events
Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply.
Please do not call our public clinical admissions line in regard to this or any other job posting.
We will be accepting applications on a rolling basis and will close this once a candidate has been identified.

Work arrangement
No