Information Technology Engineer

IT Systems Administrator – Managed Services
About the Role
Our Rocken partner is a specialised IT service provider delivering proactive, smart managed services to business customers. The company supports server infrastructure, cloud solutions, and cybersecurity, with a focus on preventing issues rather than only resolving them. IT environments are managed strategically, with measurable service delivery and clear commitments to customers.
In this customer-facing role, you will plan and deliver IT projects, support and develop customer environments, and serve as a central contact for technical requirements. You will work both remotely and on-site, using a proactive and solution-oriented approach to improve reliability, performance, and customer value.
Key Responsibilities
Plan and implement IT projects for customers.
Install and configure servers, clients, and peripheral devices.
Support customer IT environments remotely and on-site.
Analyse and resolve technical incidents and issues.
Administer, maintain, and continuously monitor IT infrastructure.
Identify potential issues proactively and implement optimisation and preventive measures.
Act as a central customer contact for IT requirements and technical concerns.
Required Qualifications
Practical experience in IT administration and supporting customer IT infrastructure.
Good knowledge of Microsoft environments.
Experience with VMware and Hyper-V.
Experience with installation, system administration, monitoring, and technical troubleshooting.
Independent, proactive, and solution-oriented working style.
Strong customer-service orientation.
Very good German and English language skills.
Valid Category B driving licence.
Preferred Qualifications
No preferred qualifications were specified.
Skills & Competencies
IT administration
Managed services
Customer infrastructure support
Microsoft environments
VMware
Hyper-V
Server, client, and peripheral-device installation
System administration
Infrastructure monitoring
Technical troubleshooting
Remote and on-site support
Preventive maintenance and optimisation
Customer service and relationship management
German and English communication
Independent problem-solving
Education & Experience
Education: No formal education requirement was specified.
Experience: Practical experience in IT administration and customer infrastructure support is required. No specific number of years was provided.
Work Arrangement & Schedule
Hybrid work arrangement, including remote support, on-site customer support, and home-office availability.
Flexible working hours.
Job location, employment type, expected weekly hours, and weekend requirements were not specified.
Compensation & Benefits
Market- and performance-based salary
Coaching and mentoring
Contribution toward or coverage of mobile phone and laptop costs
Contribution toward or coverage of a company car
Contribution toward or coverage of public-transport subscriptions
Flexible working hours
Home-office option
Employee events
Employee discounts
Training and professional development opportunities
Open company culture
Compliance / Additional Information
The company’s approach includes sustainability and technological innovation as part of its philosophy.

Work arrangement
No