Customer Relationship Management Manager

Company Description Amberstone Group is a real estate company focused on creating scientifically crafted homes that combine modern innovation with time-tested principles. Industry veterans lead the organization with a commitment to forward-thinking design and homes of lasting value. Each project is built on rigorous standards, emphasizing enduring quality, precision, and attention to detail. Amberstone continually pursues excellence so that every space is thoughtfully designed and consistently exceeds customer expectations.
Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Bengaluru. This role oversees CRM strategies and systems to enhance customer engagement, retention, and satisfaction across the customer lifecycle. Day-to-day responsibilities include managing customer data and segmentation, tracking interactions, analyzing customer behavior, and designing targeted campaigns to support sales and service teams. The CRM Manager collaborates with cross-functional teams to optimize processes, improve customer touchpoints, and ensure consistent communication. This position also involves monitoring performance metrics, reporting insights to leadership, and driving continuous improvements in customer experience.
Qualifications
Strong Analytical Skills to interpret customer data, measure campaign performance, and generate actionable insights.
Excellent Communication abilities to coordinate with internal teams and maintain clear, consistent interactions with customers.
Sales and Market Segmentation skills to design and execute targeted strategies that drive conversions and long-term relationships.
Project Management capabilities to plan, implement, and monitor CRM initiatives within timelines and budgets.
Experience with CRM platforms and customer data tools (e.g., Salesforce, HubSpot, or similar systems).
Ability to work collaboratively across functions, with strong stakeholder management and problem-solving skills.
Bachelor’s degree in Business, Marketing, Data Analytics, or a related field; relevant advanced certifications are a plus.
Prior experience in real estate, property development, or a customer-focused industry is advantageous.

Work arrangement
No