Assistant Manager

Company Description Conduent Business Services LLP is a global provider of business process services and digital solutions that help organizations improve efficiency and customer experience. The company partners with clients across industries such as healthcare, transportation, public sector, and finance to manage essential operations and deliver consistent, measurable results. Conduent focuses on leveraging technology, analytics, and automation to streamline processes and support data-driven decision-making. Team members benefit from a professional environment that encourages learning, collaboration, and performance excellence, with opportunities to grow within a large, international organization.
Role Description The Assistant Manager role at Conduent Business Services LLP is a full-time, on-site position based in Delhi, India. The Assistant Manager will support daily operations by overseeing team performance, monitoring workflows, and ensuring service delivery meets established quality and productivity standards. This role includes coordinating staffing and scheduling, resolving operational issues, and acting as a point of escalation for complex queries or concerns. The Assistant Manager will collaborate with senior management to implement process improvements, track key performance indicators, and prepare regular reports and updates. The position also involves coaching team members, supporting their development, and promoting compliance with company policies and client requirements.
Qualifications
Strong people management abilities, including team supervision, performance monitoring, and coaching.
Experience in operations or business process management, with a focus on efficiency, quality, and service delivery.
Solid analytical and problem-solving skills, with the ability to interpret data, identify trends, and implement improvements.
Effective communication skills, including clear written and verbal communication and stakeholder coordination.
Strong organizational and time management skills, with the ability to handle multiple tasks and deadlines.
Proficiency with common office and productivity tools (e.g., spreadsheets, presentations, reporting systems).
Bachelor’s degree in business, management, or a related field; equivalent experience may be considered.
Prior experience in a similar role within business services or BPO/outsourcing environments is an advantage.

Work arrangement
No