Customer Care Representative

Customer Care Representative
A global pharmaceutical company building its India customer care hub
Location: Remote (India)
About the Company
A global pharmaceutical company is building its India customer care hub and has partnered with Flexiple to hire. You will support patients, providers, and partners with care and accuracy, where getting it right genuinely matters. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Care Representative, you will handle queries with empathy and precision, follow defined processes carefully, and make sure every caller feels heard and helped.
Key Responsibilities
Care & Resolution
Respond to queries across phone, email, and chat with empathy and clarity
Follow defined processes and scripts accurately and consistently
Resolve or route each query and follow up until it is closed
Compliance & Records
Maintain accurate, compliant records of every interaction
Escalate sensitive cases promptly and to the right team
Ideal Candidate Profile
1 to 5 years in customer care, support, or a contact-centre role
Excellent written and spoken English with a calm, caring manner
Strong attention to detail and respect for process and confidentiality
A reliable remote-work setup and comfort with support tools
Preferred Qualifications
Experience in healthcare, pharma, or a regulated industry
Familiarity with CRM or helpdesk tools
Comfort working to compliance and quality standards
What We Offer
A customer care seat with a global pharmaceutical company's India hub
Remote-friendly, pan-India hiring with long-term placement
Meaningful work with strong process and training support
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No