Telesales Representative

Company Description Super tech laser is a growing organization specializing in laser-based solutions and related services for a wide range of industries. The company focuses on delivering reliable products and responsive support to help clients improve efficiency and quality in their operations. Team members are encouraged to contribute ideas, collaborate across functions, and maintain high standards of professional conduct. Super tech laser values clear communication, customer satisfaction, and long-term relationships with clients. The company offers opportunities for skill development and career growth in a dynamic, results-oriented environment.
Role Description This is a full-time, on-site Telesales Representative role based in Ahmedabad. The Telesales Representative will make outbound and receive inbound calls to promote products and services, qualify leads, and convert inquiries into sales. Daily responsibilities include explaining product features and benefits, answering customer questions, providing accurate information on pricing and availability, and recording all interactions in the CRM system. The role involves following up on leads, maintaining call targets, coordinating with the sales and customer service teams, and supporting post-sale queries to ensure a positive customer experience. The Telesales Representative is expected to meet performance goals, adhere to scripts and compliance guidelines, and participate in ongoing training and product updates.
Qualifications
Strong Communication skills, including clear verbal communication, active listening, and professional telephone etiquette.
Customer Service and Customer Support skills to handle inquiries, address concerns, and maintain a customer-focused approach.
Sales skills, including lead qualification, negotiation, and closing, with the ability to work toward defined targets and KPIs.
Training experience or willingness to participate in regular training to stay current on products, processes, and sales techniques.
Basic computer literacy and familiarity with CRM or call management systems.
Ability to work on-site in Ahmedabad, manage time effectively, and perform in a fast-paced, target-driven environment.
Prior telesales, inside sales, or call center experience is an advantage, especially in technical or industrial products.
Minimum educational qualification: high school diploma or equivalent; further education in business or marketing is beneficial.

Work arrangement
No