Team Lead

We're Hiring: Team Lead (Claims Coordination Team)
📍 Location: 1005-1006, 10th Floor, Shilp Zaveri Building, Ahmedabad, Gujarat
🏢 Work Mode: Work from Office
🕙 Timings: Monday to Saturday, 10:00 AM to 6:30 PM
💼 Experience: Minimum 2-3 years
💰 Salary: ₹25,000 to ₹30,000 per month (higher for the right candidate, based on interview)
About the Role
We are looking for a Team Lead to manage our CC team and ensure smooth day-to-day operations, timely case closure and quality output.
Key Responsibilities
Team Management: Supervise the team, allocate daily work, and monitor attendance, productivity and performance.
Case Management: Ensure timely allocation, processing and closure of cases within TAT, and follow up on pending and high-priority cases.
Quality & Accuracy: Review team work, minimise errors and rework, and ensure compliance with SOPs and client requirements.
TAT & Productivity: Track daily targets, identify performance gaps and take corrective action.
Coordination: Work with Field Officers, Medical Auditors, QC and Operations, and resolve case-related queries.
MIS & Reporting: Prepare daily, weekly and monthly reports, and maintain case trackers and pending-case reports.
Escalation Management: Handle urgent cases on priority and escalate critical issues to the reporting manager on time.
Training & Development: Train new team members, and conduct team briefings and performance discussions.
Compliance & Discipline: Ensure adherence to company policies and guidelines, and take corrective action as per policy.
Interested can send their CV WhatsApp/Call Pooja - 9142955670

Work arrangement
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