Customer Care Executive

Department: Customer Service
Location: Santacruz, Mumbai.
Experience: 1+ Year | Freshers can also apply
Job Responsibilities
* Handle customer queries and provide timely and professional support through calls, WhatsApp, and email.
* Resolve customer complaints and issues effectively while maintaining a positive customer experience.
* Provide accurate information about products, orders, services, and company policies.
* Follow up with customers regarding orders, deliveries, complaints, and other service-related concerns.
* Coordinate with Sales, Dispatch, Accounts, and other departments to resolve customer issues.
* Maintain proper records of customer interactions, complaints, and resolutions.
* Ensure customer satisfaction and maintain good customer relationships.
Qualification
Any Graduate; B.Sc. background preferred.
1 year of relevant experience preferred; freshers can also apply.
Skills & Competencies:
· Excellent English communication skills, both verbal and written.
· Strong customer handling and problem-solving abilities.
· Good listening, interpersonal, and follow-up skills.
· Basic knowledge of MS Excel, MS Word, WhatsApp, and email.
· Customer-focused and professional approach.
· Should be soft-spoken, polite, well-mannered, and professional while communicating with customers.
· Should be firm and assertive when required, while maintaining a respectful and professional approach.
· Ability to handle customer queries and complaints calmly and effectively.

Work arrangement
No