Service Engineer

Company Description At IBC Cube (Intelligent Business Computer Systems India Pvt. Ltd.), we bring advanced technologies to infrastructure operations and maintenance, enabling remote management and monitoring of diverse projects. Our Roads O&M Solutions use IoT, Artificial Intelligence/Machine Learning, and mobile technologies developed in India to identify and resolve thousands of defects across roads and highways. Key offerings include digital twin creation, AI/ML vehicle camera-based inspection services, and mobile-based maintenance tracking for defect reporting and resolution. We also provide specialized document management solutions tailored to Indian road projects, integrating email, OCR, and auto-classification. Additional operations tools such as remote surveillance, accident reporting, workforce management, IoT sensors, and smart displays support comprehensive road infrastructure management.
Role Description The Service Engineer is a full-time, on-site role based in Rajarhat, focused on supporting and maintaining IBC Cube’s road infrastructure technology solutions. Responsibilities include performing on-site installation, configuration, testing, and routine maintenance of hardware and software systems such as IoT devices, cameras, and mobile-based tools. The role involves diagnosing technical issues, executing repairs, and coordinating with internal teams to ensure minimal downtime and reliable operation. The Service Engineer will interact with clients and field staff to provide technical support, document service activities, and ensure accurate reporting of defects, maintenance work, and system status. This position requires frequent field visits, adherence to safety and quality standards, and proactive identification of improvements in system performance and reliability.
Qualifications
Candidates should possess strong Troubleshooting and Technical Support skills for diagnosing and resolving hardware and software issues.
Candidates should possess Field Service experience with on-site installation, configuration, and customer-facing support.
Candidates should possess effective Communication skills for coordinating with clients, contractors, and internal teams.
Candidates should possess Maintenance & Repair skills for electronic equipment, cameras, IoT devices, and related systems.
Relevant technical diploma or degree in engineering, electronics, IT, or a related field is preferred.
Ability to work in field environments, travel to project sites, and follow safety and compliance guidelines.
Familiarity with infrastructure, roads, or construction projects and basic understanding of IoT or surveillance systems is an advantage.
Strong documentation habits, time management, and a willingness to learn new technologies and tools.

Work arrangement
No