Customer Success Executive

Company Description Spattoo is a 3D cake design and customization platform that helps bakers create, showcase, and sell cakes using interactive 3D experiences. It streamlines the custom cake ordering process by replacing unclear reference images and lengthy revisions with a visual, self-serve design system. Bakers use Spattoo as both a design studio and sales engine, publishing curated 3D templates that customers can personalize in real time. This approach lets bakers maintain brand consistency, set clear execution boundaries, and standardize workflows and pricing, while giving customers an engaging, guided way to design their own cakes. The result is a scalable, efficient model where customers drive the design and bakers focus on delivering finalized, feasible orders.
Role Description The Customer Success Executive will be responsible for ensuring that baker clients and their teams successfully adopt and use Spattoo’s platform to achieve their business goals. This full-time, on-site role in Hyderabad includes onboarding new customers, providing product walkthroughs, and offering ongoing support via calls, messages, and in-person meetings. The role involves monitoring customer health metrics, identifying usage patterns, and suggesting best practices to improve efficiency and sales. The Customer Success Executive will manage accounts, handle escalations, gather feedback, and collaborate with product and sales teams to enhance features and customer experience. The position also requires building long-term relationships, driving renewals, and promoting platform upgrades where relevant.
Qualifications
Fresh graduates are welcome.
Strong focus on Customer Satisfaction and Customer Retention, with the ability to build trust and long-term relationships.
Resolving issues, guiding product usage, and managing queries professionally.
Account Management skills to handle multiple customer accounts, coordinate follow-ups, and support renewals and expansions.
Excellent verbal and written communication skills, comfortable interacting with customers in both technical and non-technical contexts.
Ability to work collaboratively with cross-functional teams such as product, sales, and operations.

Work arrangement
No