Retail Assistant / Specialist

We're Hiring: Retail Assistant / Specialist
Location: United Arab Emirates (Remote)
Employment Type: Full-Time
Experience Level: Mid-Level to Senior
Work Arrangement: Fully Remote
About Us
We are a globally focused organization committed to delivering exceptional retail experiences, reliable store operations, and consistent product availability across diverse markets and customer segments.
Our teams collaborate across Retail Operations, Store Management, Merchandising, Inventory, Sales, Customer Service, E-Commerce, Logistics, Finance, Marketing, and suppliers to deliver seamless shopping experiences and strong commercial performance.
The Role
We are seeking an experienced Retail Assistant / Specialist to support day-to-day retail activities across customer service, sales, product presentation, inventory, order fulfillment, store operations, and administrative processes.
The ideal candidate will provide professional customer assistance, maintain accurate product and inventory information, support sales activities, ensure products are properly presented and available, and help deliver efficient and consistent retail operations.
Key Responsibilities
Support daily retail operations and ensure activities are completed according to company procedures.
Provide professional, friendly, and responsive service to customers.
Welcome customers and assist them with product inquiries, availability, features, pricing, and general information.
Understand customer requirements and provide appropriate product recommendations.
Assist customers in locating products and navigating the store or digital shopping environment.
Support sales activities and contribute to achievement of store and individual sales objectives.
Explain product features, benefits, specifications, promotions, warranties, and applicable terms.
Identify relevant complementary products and additional service opportunities.
Process customer transactions accurately using POS or approved retail systems.
Handle payments, receipts, refunds, exchanges, discounts, and other transactions according to company procedures.
Verify pricing, promotional offers, discounts, and product information before completing transactions.
Assist with customer complaints, service issues, returns, exchanges, and escalations.
Provide appropriate service recovery and refer complex issues to supervisors or managers.
Follow up on unresolved customer requests to ensure timely completion.
Monitor customer feedback and identify recurring service or product concerns.
Receive incoming products and verify quantities, product codes, packaging, and documentation.
Inspect received products for damage, defects, or discrepancies.
Record goods receipts and stock movements accurately in relevant systems.
Replenish shelves, displays, and selling areas according to inventory requirements.
Monitor product availability and identify low-stock, out-of-stock, excess, and slow-moving products.
Conduct cycle counts, stock checks, and physical inventory counts as required.
Investigate inventory discrepancies and report issues to the appropriate team.
Follow FIFO, FEFO, batch, lot, serial, and other applicable inventory-control procedures.
Handle damaged, defective, returned, expired, or quarantined products according to established procedures.
Support stock transfers between stores, warehouses, departments, and other locations.
Assist with product picking, packing, staging, customer collection, and delivery preparation.
Support click-and-collect, e-commerce, and omnichannel fulfillment activities where applicable.
Ensure customer orders are picked, checked, packed, and handed over accurately.
Monitor order status and escalate fulfillment or delivery issues.
Maintain accurate product labels, price tags, signage, and promotional information.
Implement merchandising guidelines, planograms, displays, and promotional materials.
Maintain attractive, organized, and customer-ready product displays.
Support new-product launches, seasonal campaigns, promotions, markdowns, and clearance activities.
Monitor product presentation and report damaged, missing, or incorrectly displayed merchandise.
Support store opening, closing, handover, and daily operational procedures where applicable.
Maintain clean, organized, and safe sales-floor, stockroom, and customer-service areas.
Follow company standards for housekeeping, appearance, uniforms, and professional conduct.
Support loss-prevention procedures and protect company inventory, equipment, cash, and other assets.
Report suspected theft, stock loss, damaged goods, security concerns, and operational irregularities.
Follow health, safety, fire, emergency, and workplace-security procedures.
Report hazards, incidents, equipment failures, and unsafe conditions promptly.
Use POS terminals, barcode scanners, handheld devices, inventory systems, and other retail technology correctly.
Maintain accurate customer, product, transaction, and operational records.
Support daily sales, inventory, customer-service, and operational reporting.
Assist with audits, stocktakes, compliance checks, and management reviews.
Coordinate with Store Management, Merchandising, Inventory, Warehouse, Logistics, Marketing, and Customer Service teams.
Follow up on product availability, delivery, replenishment, transfer, and customer-order issues.
Support store events, product demonstrations, promotions, and customer-engagement activities.
Maintain up-to-date knowledge of products, services, promotions, policies, and store procedures.
Identify opportunities to improve customer experience, sales conversion, product availability, and operational efficiency.
Participate in training, coaching, product education, and continuous-improvement initiatives.
Maintain professional relationships with customers, colleagues, suppliers, delivery partners, and other stakeholders.
Key Performance Indicators
Sales performance
Sales target achievement
Sales conversion rate
Average transaction value
Units per transaction
Customer satisfaction
Customer service response time
Customer complaint rate
Complaint resolution time
First-contact resolution
Product availability
Stockout rate
Inventory accuracy
Cycle-count accuracy
Stock discrepancy rate
Shrinkage and stock-loss rate
Receiving accuracy
Replenishment completion rate
Shelf availability
Merchandising compliance
Planogram compliance
Pricing accuracy
Promotional execution accuracy
Order fulfillment accuracy
Order processing time
Click-and-collect fulfillment performance
Return and exchange accuracy
Transaction accuracy
Cash-handling accuracy
Refund and discount compliance
Product presentation compliance
Store readiness
Store housekeeping compliance
Safety compliance
Loss-prevention compliance
Customer feedback performance
Product knowledge assessment
Training completion
Productivity per labor hour
Reporting accuracy
Operational checklist completion
Process-improvement completion
Ideal Candidate
The successful candidate should have strong experience in retail operations, customer service, sales, store operations, merchandising, inventory management, order fulfillment, or related customer-facing environments, preferably within retail, e-commerce, consumer goods, luxury, electronics, fashion, grocery, or other commercial businesses.
The candidate should demonstrate:
Strong understanding of retail operations and customer-service principles.
Excellent customer-service and interpersonal skills.
Experience assisting customers with product selection and recommendations.
Strong sales awareness and ability to identify customer needs.
Experience using POS, ERP, inventory, order-management, or retail systems.
Good understanding of product receiving, replenishment, stock control, and inventory accuracy.
Experience supporting merchandising, displays, promotions, and product launches.
Strong attention to detail and accuracy.
Ability to identify and resolve customer, product, and inventory issues.
Strong communication and active-listening skills.
Ability to remain professional and helpful during difficult customer interactions.
Good organizational and time-management skills.
Ability to manage multiple customers, tasks, and operational priorities.
Understanding of cash handling, transaction controls, returns, refunds, and discounts.
Familiarity with barcode scanners, handheld devices, RFID, or other retail technologies is advantageous.
Understanding of workplace safety, security, loss prevention, and store procedures.
Experience supporting stock counts, audits, and operational compliance.
Good numerical and basic analytical skills.
Comfortable working with spreadsheets, digital tools, and reporting systems.
Strong teamwork and cross-functional collaboration skills.
Ability to work in a fast-paced, customer-focused environment.
Experience with e-commerce, omnichannel retail, or click-and-collect operations is highly desirabl

Work arrangement
No