Customer Engagement Executive

Company Description
PurpleCode is a boutique HR consultancy that supports white-collar businesses with end-to-end recruitment, HR consulting, and training solutions. The company specializes in helping startups and growing organizations hire effectively and build scalable people practices. Clients gain access to senior-level HR expertise without the cost and complexity of maintaining a large in-house HR team. PurpleCode emphasizes long-term partnerships, tailored solutions, and a strong focus on quality and professionalism, creating a dynamic environment for team members to grow their skills.
Role Description
The Customer Engagement Executive is a full-time, on-site role based in Lokhandwala, Mumbai, working with one of PurpleCode's clients in the jewellery industry. This role focuses on connecting with customers, sharing new collections and offers, and building lasting relationships that keep customers engaged with the brand. Day-to-day responsibilities include reaching out to existing and prospective customers, inviting them to visit the showroom, and creating warm, memorable conversations that reflect the brand's premium positioning. The Customer Engagement Executive plays a key role in strengthening customer relationships and being part of a prestigious, trusted brand experience.
Qualifications
Good communication skills in English and Hindi; Marathi is a plus
1–3 years of experience in customer engagement, telecalling, customer service, or a similar client-facing role
Strong interpersonal skills with the ability to build trust and rapport with customers, over calls and in person
Comfortable making outbound calls to share new collections, offers, and showroom invitations
Pleasant, professional communication style suited to a premium retail/jewellery brand
Ability to work on-site in Lokhandwala, Mumbai
Prior experience in retail, jewellery, or luxury customer service is an advantage

Work arrangement
No