Front Desk Receptionist

Job Title: Front Desk Receptionist
Organization: Dr. Dudhbhate Netralay & Retina Center
Location: Manik baug, Near Indian oil petrol pump, Sinhgad road, Pune
Employment Type: Full-time
About Us : Dudhbhate Netralay & Retina Center is a multi-branch eye care hospital committed to delivering high-quality ophthalmic care with warmth and efficiency. We are looking for a receptionist who can be the welcoming first point of contact for our patients.
Role Overview: The Receptionist will manage the front desk operations, greet and assist patients, handle appointment scheduling, and ensure a smooth, calm, and professional patient experience from arrival to departure.
Key Responsibilities
Greet patients warmly and guide them through the check-in process
Schedule, confirm, and reschedule appointments using the hospital's software system
Answer phone calls and respond to patient queries in a clear, polite manner
Maintain patient records and update information accurately in the system
Coordinate with doctors, technicians, and other staff to ensure timely patient flow
Handle billing/registration entries and basic cash/payment coordination as required
Manage patient queues and waiting areas to minimize discomfort or confusion
Address patient concerns calmly and escalate issues to the appropriate department when needed
Maintain a clean, organized, and welcoming reception area
Required Skills
English: Good spoken and written English for smooth communication with patients and staff
Computer Skills: Comfortable using hospital management/registration software, MS Office (Word, Excel), email, and basic data entry
Convenience-Oriented Service: A patient-first attitude — proactively making the visit easy and hassle-free for patients and their families
Calm & Communication: Ability to stay composed under pressure (busy hours, anxious or frustrated patients) while communicating clearly, patiently, and empathetically
Preferred Qualifications
Prior experience in a hospital, clinic, or customer service front desk role (preferred but not mandatory)
Basic understanding of medical/hospital terminology is a plus
Multilingual ability (e.g., Marathi/Hindi alongside English) is an advantage for patient interaction
Qualification: 12th pass / Graduate (any stream)
Experience: Freshers welcome; 1–2 years in a similar role preferred
Working Hours: Rotational Shift
Salary: As per interview

Work arrangement
No