Service Manager

Company Description Chamunda Pharma Machinery Pvt. Ltd., established in 1981, is recognized globally for quality, reliability, and service in machinery for pharmaceutical, nutraceutical, ayurveda, chemical, cosmetics, and food industries. The company offers comprehensive solutions including granulation suites and tableting lines, turnkey project solutions, containment isolator design and supply, qualification and validation, and after-sales support and service. With a workforce of over 250 professionals, Chamunda has built a strong network in India and more than 65 countries, with over 12,000 machines successfully installed. The organization focuses on customized solutions, innovation, and customer satisfaction, aiming to build long-term partnerships by delivering reliable, efficient machinery tailored to client needs.
Role Description The Service Manager role is a full-time, on-site position based in Vatva GIDC, Ahmedabad. The Service Manager will oversee after-sales service operations, including planning and coordinating installation, commissioning, maintenance, and repair of machinery at client sites. Responsibilities include managing service teams, scheduling and prioritizing service calls, ensuring timely resolution of technical issues, and maintaining high levels of customer satisfaction. The role involves collaborating with engineering, production, and sales teams to address client requirements, analyze recurring issues, and recommend improvements to service processes. The Service Manager will also prepare service reports, monitor key performance indicators, manage spare parts and resources, and ensure adherence to safety, quality, and compliance standards.
Qualifications
Candidates should possess strong technical skills in mechanical or electrical engineering, with experience in industrial or process machinery, preferably in pharmaceutical, nutraceutical, or related sectors.
Candidates should possess service management and operations skills, including field service coordination, maintenance planning, troubleshooting, and after-sales support.
Candidates should possess leadership and team management skills, including the ability to guide service technicians, allocate resources, and foster a collaborative, safety-focused work environment.
Candidates should possess customer relationship and communication skills, including clear verbal and written communication, negotiation, and a customer-centric approach to resolving issues.
Candidates should possess organizational and analytical skills, including documentation, report preparation, data analysis, and use of service management or CRM tools.
Relevant qualifications such as a diploma or degree in engineering (mechanical, electrical, or related field) and prior experience in service or maintenance roles within machinery or capital equipment industries are highly beneficial.
Ability to work on-site at client locations as needed, willingness to travel, and familiarity with quality, safety, and regulatory standards applicable to pharma machinery are advantageous.

Work arrangement
No