Tenant Experience & Community Support Intern

About Choice PG
Choice PG is a women-focused accommodation provider in Pune, committed to creating safe, secure, and comfortable living spaces for women who are working or pursuing careers in the IT sector. We currently operate across 17 locations in Pune, supporting 105 tenants.
Our goal is to build more than just accommodation. We want to create a reliable and welcoming environment where women can feel safe, comfortable, and supported while focusing on their personal and professional growth.
As we continue to grow, maintaining a strong relationship with our tenants is an important part of our work. We believe that every tenant should feel heard, their concerns should be addressed promptly, and they should receive clear communication throughout the resolution process.
About the Opportunity
We are looking for a female intern to support our tenant communication and day-to-day community management. Since Choice PG provides accommodation specifically for women, we believe having a female team member in this role will help create a comfortable and approachable communication environment for our tenants, particularly when handling their concerns and onboarding support.
This is a remote, part-time internship requiring approximately 1–2 hours per day. Although the working hours are limited, the role requires quick responses, consistent follow-ups, and a strong sense of responsibility toward tenant concerns.
The person will be responsible for managing tenant WhatsApp groups, communicating with tenants, tracking complaints, and coordinating with our internal team to ensure that issues are addressed on time.
Key Responsibilities
Manage and monitor tenant WhatsApp groups.
Respond to tenant queries and concerns promptly and professionally.
Record and maintain a tracker of complaints and issues raised by tenants.
Coordinate with the relevant internal team to communicate and resolve tenant concerns.
Follow up regularly with the team on pending issues until they are resolved.
Keep tenants informed about the progress of their complaints.
Communicate realistic timelines to tenants regarding how long an issue may take to resolve.
Ensure that no complaint or request is missed or left without a follow-up.
Escalate urgent or delayed issues to the appropriate team member.
Support the onboarding of new tenants by answering basic questions and helping them through the initial process.
Maintain clear and organized communication between tenants and the Choice PG team.
What We Are Looking For
We are looking for someone who is responsible, proactive, and comfortable communicating with people. The ideal candidate should be able to manage tasks independently, follow up consistently, and respond quickly to tenant messages.
Key requirements:
Female candidate.
Good communication skills in Hindi and English.
Marathi language skills will be an added advantage.
Strong follow-up and organizational skills.
Comfortable using WhatsApp and maintaining basic spreadsheets or trackers.
Ability to work remotely and manage responsibilities independently.
A polite, patient, and professional approach when communicating with tenants.
Internship Duration & Compensation
Duration: 3 months initially.
First Month: Unpaid internship / learning period.
Second & Third Month: ₹3,000 per month.
Extension: The internship may be extended for up to 1 year based on performance, availability, and business requirements.
This opportunity is suitable for someone who wants to gain practical experience in tenant relations, community management, operations coordination, and client onboarding while working with a growing accommodation company.
Important Expectations
The role requires approximately 1–2 hours of work per day, but quick responses, timely follow-ups, and consistent communication are essential. We are looking for someone who takes ownership of tenant concerns and ensures that every issue is properly tracked and followed through to resolution.

Work arrangement
No