WFH Cantonese / Mandarin Interpreter

Company Description JH Creative Enterprise is a specialized talent acquisition and language services consultancy based in Kuala Lumpur, Malaysia, connecting skilled bilingual professionals with international organizations. The firm focuses on remote and flexible talent solutions that support cross-border business, particularly in Over-the-Phone Interpretation (OPI) for Cantonese and English. By partnering with healthcare providers, BPO networks, and customer service centers in the United States, JH Creative enables seamless real-time communication across language barriers. The company is committed to empowering the Malaysian workforce through high-value remote career opportunities, paid training, and direct USD compensation. For clients, JH Creative provides rigorous vetting and continuous virtual support to ensure linguistic accuracy, cultural sensitivity, and professional call etiquette.
Role Description The Interpreter will provide real-time Cantonese–English and English–Cantonese interpretation over the phone for clients in sectors such as healthcare, customer service, and business services. This full-time role is hybrid, based in Puchong, with some work-from-home flexibility depending on client needs and scheduling. Day-to-day responsibilities include accurately conveying messages between speakers, maintaining confidentiality, and adhering to professional standards and call protocols. The Interpreter will listen carefully to callers, interpret spoken information with clarity and neutrality, and manage calls efficiently while following client-specific guidelines. The role also involves participating in ongoing training, maintaining up-to-date knowledge of terminology, and collaborating with coordinators to ensure service quality and reliability.
Qualifications
Strong bilingual proficiency in Cantonese and English, with clear, professional verbal communication skills in both languages.
Ability to perform consecutive interpretation accurately, preserving tone, intent, and meaning across both languages.
High level of active listening, concentration, and attention to detail in a fast-paced call environment.
Professional telephone etiquette, customer service orientation, and the ability to remain calm and neutral in sensitive conversations.
Reliable work habits, including punctuality, time management, and the ability to meet full-time scheduling commitments.
Comfort with hybrid work arrangements in Puchong and readiness to work from home with a quiet environment, stable internet connection, and suitable equipment.
Willingness to participate in paid training, follow established procedures, and accept coaching and feedback to improve performance.
Prior interpretation, call center, or customer-facing experience is an advantage but not mandatory; relevant academic background in languages, communication, or related fields is beneficial.

Work arrangement
No