Customer Support Associate International Voice

Job Summary
We are seeking dynamic and customer-focused Customer Support Associates to join our International Voice Process team. The role involves handling inbound and outbound customer calls, resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle customer inquiries via voice calls professionally and efficiently.
Resolve customer complaints and provide appropriate solutions within the defined TAT.
Maintain high standards of customer service and customer satisfaction.
Identify customer needs and provide accurate information regarding products and services.
Document customer interactions and update records in CRM systems.
Follow company policies, processes, and quality standards.
Meet individual and team performance metrics such as AHT, CSAT, Quality, and Productivity targets.
Escalate unresolved issues to the concerned team whenever required.
Maintain confidentiality of customer information.
Required Skills
Excellent verbal and written communication skills in English.
Neutral accent and strong listening skills.
Good problem-solving and analytical abilities.
Basic computer knowledge and typing skills.
Ability to handle customer objections and difficult situations professionally.
Willingness to work in rotational shifts, including night shifts.
Ability to multitask and work in a fast-paced environment.
Eligibility Criteria
Graduate/Undergraduate (as per company requirements).
Freshers and experienced candidates are welcome to apply.
Previous experience in BPO/Customer Service/International Voice Process is an added advantage.
Flexible to work in a 24/7 work environment.
Preferred Competencies
Customer-centric approach.
Positive attitude and team-player mindset.
Strong interpersonal skills.
Ability to learn quickly and adapt to changing processes.
Salary & Benefits
Competitive salary package.
Performance-based incentives.
Cab facility (as per company policy).
Health insurance and other employee benefits.
Career growth and development opportunities.
Keywords: Customer Support Associate, International Voice Process, Voice Process Executive, Customer Service Representative, BPO Executive, Call Center Executive, Customer Experience Specialist.

Work arrangement
No