Customer Relationship Manager – 3PL & Business Development

Job description:
Job Summary
We are looking for a Customer Relationship Manager to handle existing 3PL clients, generate new warehouse business, and support business development activities through client visits and fieldwork.
Key Responsibilities
Manage relationships with existing 3PL and warehouse clients.
Find and generate new warehouse/3PL business leads.
Identify and approach potential B2B clients.
Conduct client meetings, market visits, and field visits.
Understand client warehousing and logistics requirements.
Follow up with potential clients and convert leads into business.
Coordinate with warehouse and operations teams for client requirements.
Handle customer queries, complaints, and operational issues.
Prepare basic sales/MIS reports and maintain client records.
Achieve assigned lead generation and business development targets.
Required Skills
Good communication and client-handling skills.
Knowledge of 3PL, warehouse, and logistics operations.
Strong sales and business development skills.
Good negotiation and follow-up abilities.
Willingness to travel for client meetings and field visits.
Basic knowledge of MS Excel and reporting.
2–5 years of relevant experience preferred.
Key Skills: 3PL | Warehouse | Business Development | Lead Generation | B2B Sales | Client Relationship | Field Sales | Logistics | Client Acquisition
Job Types: Full-time, Permanent
Benefits:
Provident Fund
Ability to commute/relocate:
Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:
Warehouse experience: 2 years (Preferred)
Work Location: In person

Work arrangement
No