Customer Relationship Management Specialist

Company Description Gynocci is India’s premier diagnosis-led Ayurvedic health brand, focused on male and female reproductive wellness and fertility. The organization combines traditional Ayurvedic principles with modern diagnostic approaches to provide personalized treatment plans. Gynocci aims to support individuals and couples on their fertility journey through evidence-informed, holistic care. Team members work in a mission-driven environment that values empathy, integrity, and patient-centered service.
Role Description Hiring: CRM Team Leader
We are looking for an experienced and responsible **CRM Team Leader** to manage our CRM team, monitor customer calls, and ensure smooth day-to-day team operations.
Key Responsibilities:
* Lead and manage the CRM/telecalling team.
* Monitor and review team members' calls to ensure quality and professionalism.
* Track daily team performance, targets, and productivity.
* Provide regular feedback, coaching, and guidance to team members.
* Handle customer escalations and resolve issues effectively.
* Conduct regular performance reviews and identify areas for improvement.
* Prepare and maintain daily/weekly performance reports.
* Train and support new team members.
* Ensure proper follow-up with customers and maintain good customer relationships.
* Coordinate with management and provide regular updates on team performance.
* Ensure adherence to company processes and CRM guidelines.
Requirements:
* 2–4 years of experience in CRM, Customer Service, Telecalling, or Team Handling**.
* Previous experience in managing or leading a team.
* Good communication and interpersonal skills.
* Strong call monitoring and quality-assessment skills.
* Ability to handle customer escalations professionally.
* Good knowledge of CRM tools and MS Excel.
* Strong leadership, problem-solving, and decision-making skills.
Profile:
CRM Team Leader / CRM Team Lead
📍 Location: Jaipur
💰 Salary: 40k to 50k
🕐 Experience:4 to 6 Years

Work arrangement
No