Customer Success Associate

Company Description Tejas Pharma is a leading wholesale distributor of pharmaceuticals and medical supplies, focused on offering high-discount medicines to B2B clients, including wholesalers, retailers, and e-pharmacies. The company maintains a comprehensive inventory of branded medicines, providing a one-stop solution for bulk medicine requirements. Tejas Pharma partners with prominent clients such as Pharmeasy, Netmeds, Truemeds, 1MG, Zeno.Health, Apollo, Tablt Pharmacy, and Udaan.com. Team members join a fast-paced, growth-oriented environment that supports critical healthcare supply chains.
Role Description The Customer Success Associate is a full-time, on-site role based in the Greater Kolkata Area. This role involves managing day-to-day interactions with B2B customers, responding to inquiries, and ensuring timely resolution of issues related to orders, discounts, and product availability. The associate will monitor customer accounts, follow up on order status, and proactively address concerns to promote long-term partnerships. They will collect and analyze customer feedback, coordinate with internal teams such as sales and operations, and help optimize processes that support customer satisfaction and retention. Accurate documentation, regular reporting, and maintaining clear communication with clients are key components of this role.
Qualifications
Candidates should possess strong skills in Customer Engagement and Customer Support to manage daily client interactions and service needs.
Candidates should possess skills in Customer Satisfaction and Customer Retention to build long-term relationships and improve client loyalty.
Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and recommend improvements.
Strong communication and interpersonal skills, with the ability to explain information clearly and professionally.
Attention to detail and organizational skills for handling multiple accounts, orders, and follow-ups efficiently.
Comfort with using CRM tools, spreadsheets, and basic business software; experience in pharmaceutical or healthcare distribution is an advantage.
Ability to work on-site in the Greater Kolkata Area, collaborate with cross-functional teams, and adapt to a fast-paced environment.
Relevant education in business, commerce, or a related field is preferred, along with prior experience in customer-facing roles.

Work arrangement
No