Operations Executive

Company Description Onion Insights is a global customer experience measurement company founded in 2009 and headquartered in Mumbai, India. The organization focuses on consulting, designing, measuring, and delivering exceptional customer experiences that help brands turn customers and teams into loyal brand advocates. Onion Insights leverages over 20 years of expertise in advertising, marketing, research, mystery shopping, and customer satisfaction to provide focused business insights and data-driven storytelling. The company supports global brands in advancing customer excellence, moving from basic service to holistic experience for both people and customers. Onion Insights is recognized worldwide through its memberships in Mystery Shopping Professionals Association chapters across Asia Pacific, Europe, Africa, and the Americas.
Role Description This is a full-time, on-site Operations Executive role based in Mumbai. The Operations Executive will coordinate and manage day-to-day operational activities related to customer experience measurement projects, including planning, scheduling, and tracking project deliverables. The role involves liaising with internal teams and external partners, ensuring quality standards, timely execution, and accurate documentation of project workflows. The Operations Executive will analyze operational data, support process improvements, and contribute to resource allocation and performance reporting. This position also includes handling operational queries, maintaining efficient communication channels, and supporting the development of best practices across the operations function.
Qualifications
Candidates should possess strong Interpersonal Skills and Communication abilities to collaborate effectively with internal teams and external stakeholders.
Candidates should possess Operations and Operations Management skills to oversee project workflows, resources, and daily service delivery.
Candidates should possess Analytical Skills to interpret data, identify trends, and support process improvements and decision-making.
Candidates should possess basic proficiency in productivity tools (e.g., spreadsheets, project management software) and attention to detail in documentation.
Candidates should possess a bachelor’s degree in business, management, or a related field, or equivalent practical experience, along with the ability to work in a fast-paced, client-focused environment.
Candidates should possess a proactive, solutions-oriented mindset; prior experience in customer experience, market research, or operations in a service-driven organization is an advantage.

Work arrangement
No