General Manager

Company Description The Adore Palace is a hospitality establishment focused on delivering a high-quality guest experience through attentive service and well-maintained facilities. Located in Delhi, India, the property serves a diverse range of guests and events, striving for excellence in comfort, reliability, and overall satisfaction. The organization values professionalism, integrity, and operational efficiency in all aspects of its services. Team members are encouraged to contribute ideas, take ownership of their responsibilities, and support continuous improvement across the business. The environment is dynamic, with opportunities to shape guest experience and drive organizational growth.
Role Description The General Manager is a full-time, on-site leadership role based at The Adore Palace in Delhi, India. This position oversees day-to-day operations, including front-of-house service, housekeeping, maintenance, and food and beverage or event-related activities as applicable. The General Manager is responsible for managing staff schedules, setting performance standards, and ensuring consistent, high-quality guest service. Key tasks include monitoring budgets and costs, tracking revenue, implementing operational policies, and maintaining regulatory and safety compliance. The role also involves handling guest feedback, resolving issues, coordinating with vendors, and collaborating with ownership on strategic planning, marketing initiatives, and long-term business development.
Qualifications
Strong leadership and people management skills, including team supervision, performance coaching, and conflict resolution.
Operational management experience in hospitality, hotels, resorts, or a similar service environment, with a focus on service quality and efficiency.
Financial acumen, including familiarity with budgeting, cost control, revenue management, and basic financial reporting.
Excellent communication and interpersonal skills, with the ability to interact professionally with guests, staff, vendors, and stakeholders.
Organizational and problem-solving skills, including the ability to prioritize tasks, manage multiple responsibilities, and respond calmly to emergencies.
Knowledge of hospitality best practices, guest experience standards, and basic health, safety, and regulatory requirements.
Proficiency with common office and property management software; comfort with using digital tools for reporting and coordination.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred; equivalent experience in a managerial role within hospitality is highly valued.
Previous experience as a General Manager, Operations Manager, or similar leadership role in a hospitality or service-driven organization is an advantage.

Work arrangement
No