Customer Service Representative

Company Description iEnergizer Pvt. Ltd. is a global business process outsourcing (BPO) and customer service organization serving clients across diverse industries. The Flipkart Process team supports one of India’s leading e-commerce platforms, helping customers with orders, deliveries, and post-purchase assistance. The company focuses on efficient, high-quality support that enhances customer satisfaction and loyalty. Team members work in a structured, performance-driven environment with opportunities to develop communication, problem-solving, and service skills. iEnergizer promotes a professional workplace that values reliability, accountability, and growth.
Role Description This is a full-time, on-site Customer Service Representative role based in Nainital for the Flipkart Process at iEnergizer Pvt. Ltd. The role involves handling inbound and outbound customer interactions through phone, email, or chat to address queries related to orders, payments, deliveries, returns, and account issues. The representative will log and update case details in internal systems, follow standard operating procedures, and ensure timely resolution of concerns. The job includes providing clear, empathetic communication, escalating complex issues to the appropriate teams, and maintaining service levels and quality metrics. The role also requires collaborating with colleagues and supervisors, participating in training, and consistently working toward improving the overall customer experience.
Qualifications
Strong customer-facing abilities, including experience as Customer Service Representatives and in Customer Support.
Skills focused on enhancing Customer Satisfaction and maintaining a positive Customer Experience.
Solid understanding of Customer Service principles, with the ability to manage queries and resolve issues efficiently.
Clear and professional verbal and written communication skills in English; additional local language skills are an advantage.
Ability to handle high call or interaction volumes, work in shifts, and remain calm under pressure.
Basic computer literacy and comfort using CRM or ticketing tools; quick learner of new systems and processes.
Strong problem-solving, active listening, and interpersonal skills with a customer-first mindset.
Minimum high school diploma or equivalent; prior experience in e-commerce or BPO customer support is preferred but not mandatory.

Work arrangement
No