Systems Coordinator / Technical Support Specialist

Role Description This part-time remote Systems Coordinator / Technical Support Specialist role at Cubo de Dados focuses on supporting the reliability and performance of internal systems and tools. Day-to-day responsibilities include monitoring system operations, responding to technical support requests, and troubleshooting hardware, software, and network issues. The role involves coordinating system updates, documenting configurations and procedures, and escalating complex incidents to senior technical staff when needed. The specialist will communicate with internal users to understand issues, provide clear guidance, and follow up to ensure resolution and user satisfaction. The role also includes contributing to process improvements, maintaining knowledge bases, and collaborating with cross-functional teams to support smooth technology operations.
Qualifications
Strong Analytical Skills to diagnose issues, interpret system logs, and identify patterns affecting performance and reliability.
Effective Communication skills to explain technical concepts clearly, collaborate with remote teams, and provide user-friendly support.
System Administration and Information Technology skills to manage user accounts, permissions, basic configuration, and routine maintenance tasks.
Technical Support experience to handle remote troubleshooting, ticket management, and customer-centric problem resolution.
Familiarity with common operating systems (e.g., Windows, macOS, Linux) and cloud-based tools or SaaS platforms.
Ability to work independently in a remote setting, manage priorities, and follow structured procedures.
Attention to detail and documentation skills for maintaining records of incidents, configurations, and system changes.
Relevant education or training in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Work arrangement
No