Customer Support Specialist

Company Description Unitee is an on-demand fashion platform that enables brands to launch and scale without holding inventory. The company manages the entire backend operations, including manufacturing, printing, packaging, and fulfillment. This model allows brands to concentrate on product development and brand-building while Unitee handles operational complexity. By streamlining production and logistics, Unitee supports brands in growing efficiently. Team members collaborate in a dynamic environment focused on innovation in fashion and e-commerce.
Role Description The Customer Support Specialist is a full-time, on-site role based in Mumbai. This role is responsible for responding to brand inquiries via email, phone, and chat, ensuring timely and clear communication. Day-to-day tasks include troubleshooting issues related to orders, products, and platform usage, coordinating with internal teams to resolve problems, and tracking recurring customer concerns. The specialist will maintain detailed records of interactions, follow up to ensure resolution, and contribute feedback to improve support processes and overall customer experience. The role also involves monitoring customer satisfaction, escalating complex cases when needed, and representing Unitee’s brand values in every interaction.
Qualifications
Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues effectively.
Excellent Interpersonal Skills, including clear communication, empathy, and the ability to build positive relationships with customers and team members.
Ability to provide Technical Support related to platform usage, order tracking, and basic troubleshooting.
Solid Analytical Skills to identify patterns in customer issues, recommend improvements, and support data-driven decisions.
Prior experience in customer-facing roles, ideally within e-commerce, fashion, or technology environments.
Proficiency in written and spoken English; additional local language skills are an advantage.
Comfort working in a fast-paced, on-site environment in Mumbai and collaborating across operational and product teams.
Relevant education in business, communications, or a related field, or equivalent practical experience.

Work arrangement
No