Tellecaller

Company Description Ezipp realty is a growing organization focused on delivering high-quality services to clients across diverse industries. The company emphasizes professional excellence, customer satisfaction, and long-term relationships. Team members are encouraged to develop their skills, contribute ideas, and support continuous improvement. Ezipp realty values integrity, transparency, and collaboration, creating an environment where individuals can build stable careers. The company offers opportunities to learn, advance, and take on greater responsibility over time.
Role Description The Telecaller role at Ezipp realty is a full-time, on-site position based in Mumbai. In this role, the Telecaller will make outbound and receive inbound calls to inform potential and existing customers about products or services, answer queries, and address basic concerns. The Telecaller will follow scripts where required, maintain call records, update customer information in the system, and share relevant leads or feedback with the sales and support teams. The role involves meeting daily and weekly call targets, maintaining professional communication standards, and supporting customer engagement initiatives. The Telecaller will collaborate with colleagues and supervisors to ensure consistent quality and contribute to overall team performance.
Qualifications
Strong verbal communication skills in English and local languages, with clear pronunciation and professional telephone etiquette.
Ability to listen actively, understand customer needs, and respond politely and accurately.
Basic computer literacy, including working with call management systems, CRM tools, and spreadsheets.
Good organizational skills to maintain accurate call logs, customer records, and follow-up schedules.
Customer service mindset, with patience, empathy, and the ability to handle objections or complaints calmly.
Goal-oriented approach, with the ability to work with call targets, performance metrics, and deadlines.
Comfort working in a fast-paced on-site environment and collaborating with cross-functional teams.
Prior experience in telecalling, customer support, or sales is an advantage but not mandatory.
Minimum educational qualification: high school diploma or equivalent; further education in business or communications is beneficial.

Work arrangement
No