Performance Creative Operations Manager

Location: Fully remote
Commitment: Freelance, ongoing monthly retainer
Compensation: $5k-$6k USD Monthly
Experience: 4+ years in creative operations, creative production, or production coordination for a DTC or performance creative team
Reports to: Head of Creative + Brand
Company: Thesis
About Us
The human brain is the most complex object in the universe, yet society has accepted one-size-fits all approaches to cognition. The "solutions" (think coffee, energy drinks, and even a friend's Rx) were mediocre at best and frankly, made no sense to us.
So, we created Thesis, the world's first customized nootropics company. If you've never heard that word before, it's just a fancy way of saying brain supplements. In five years, most will be taking nootropics on the daily and chances are, they'll be ours.
With an exceptional efficacy rate, the world has taken notice - we've raised over $14M in venture capital, garnered interest from leading neuroscientists and athletes, and established ourselves as an industry-leading brand. We partner with exceptional independent creative talent to help us share the gift of enhanced cognitive function with the world.
The Opportunity
We're looking for a Performance Creative Project Manager to own the operational execution of that department — making sure projects, people, and resources move efficiently from kickoff through launch. This role owns the systems, workflows, and coordination that let us produce creative work at scale: capacity planning, project management, resource allocation, and cross-functional communication, all in service of delivering high-quality work on time while maintaining operational excellence.
You'll serve as the operational backbone of the department — continuously improving processes, eliminating bottlenecks, and building the structure that lets our creative teams perform at their highest level.
What You'll Own:
Department capacity planning, project assignment, and resource allocation
Production scheduling and workflow management from kickoff to launch
Cross-functional communication with Strategy, Paid Media, and Product Marketing
Office operations, equipment, and prop inventory
SOPs, workflow optimization, and operational documentation
Task compliance and process consistency across the department
What You'll Do:
Project & Production Management
Assign creative work across editors, designers, creators, and production teams based on capacity, priorities, and business needs
Monitor project progress to keep launches on schedule and coordinate timelines from kickoff through final delivery
Balance workloads across the department to maximize efficiency while preventing resource constraints
Capacity & Resource Planning
Own department capacity planning and proactively adjust assignments as priorities shift
Spot staffing or resource constraints before they impact production, and recommend hiring or contractor support
Operational Excellence
Develop and maintain department SOPs, workflows, and operational standards
Identify bottlenecks and implement scalable process improvements
Maintain operational visibility across every active project and initiative
Cross-Functional Coordination
Serve as the primary operational liaison between Performance Creative and cross-functional partners
Coordinate timelines, priorities, and deliverables with Strategy, Paid Media, Product Marketing, and Operations
Facilitate smooth handoffs between teams to eliminate delays and friction
Department Operations
Own day-to-day operations of the Performance Creative office and equipment inventory (cameras, lighting, mics, computers, and more)
Coordinate purchasing, organization, and replenishment of production equipment, props, and supplies
Partner with Finance and Operations on equipment budgeting, maintenance, and replacement planning
Process Compliance
Ensure adherence to naming conventions, tagging, file organization, and workflow standards
Monitor task completion and hold the team accountable to established processes
What We Need
You have 4–6+ years in creative operations, marketing operations, production, or project management
2+ years owning high-volume creative or marketing workflows — DTC, performance marketing, agency, or startup experience preferred
Proven track record with capacity planning, resource allocation, production scheduling, and workload balancing
Experience coordinating multidisciplinary teams — editors, designers, creators, strategists, and contractors
A history of building SOPs, improving workflows, and eliminating operational bottlenecks
Advanced proficiency with project-management tools such as Notion and Google Suite
Strong cross-functional communication skills and comfort managing competing priorities
Bonus: experience with production equipment/studio operations, paid social or performance creative workflows, and people management
How We Work Together
Collaboration: We're a collaborative team that cares much more about the quality and impact of your work than where you're sitting or how many hours you're staring at your screen.
Slack: Our home base for communication, collaboration, quick feedback, and an appropriate amount of GIFs and memes.
Team Calls: Regular check-ins keep everyone connected and aligned, along with opportunities to collaborate directly with our Creative and Growth teams.
Team Hours: We ask everyone to have at least 3 hours of overlap each day so we can collaborate live when needed. Outside of that, you'll have flexibility in how you structure your day.
Freedom + Accountability: No screen monitoring. No time tracking. No micromanagement. We trust talented people to do great work and hold themselves accountable.
Performance Matters: Ultimately, we care about making exceptional creative that performs at scale. You'll have the freedom to experiment, learn quickly, and continuously improve how we work.

Work arrangement
No