Associate

Company Description Concentrix Daksh Services India Private Limited is a global business services provider focused on customer engagement and business performance. The company partners with leading brands across industries to deliver customer care, technical support, sales, and back-office solutions. With operations in key locations across India, Concentrix offers structured training, growth opportunities, and a collaborative work environment. Team members are encouraged to develop their skills, contribute ideas, and build long-term careers in a dynamic, service-driven organization.
Role Description The Associate role is a full-time, on-site position based in the Greater Bengaluru Area. Associates handle customer interactions through voice, chat, or email, resolving queries, providing accurate information, and ensuring a positive customer experience. Daily tasks may include logging and updating case details, following standard operating procedures, and meeting performance targets for quality, productivity, and timeliness. Associates collaborate with team leaders and colleagues to share updates, escalate issues when necessary, and participate in coaching and training sessions. The role requires adherence to company policies, professional conduct, and a strong focus on customer satisfaction.
Qualifications
Ability to communicate clearly and professionally in English, both spoken and written.
Strong customer service mindset, with problem-solving and active listening skills.
Comfort with using computers, basic office applications, and learning new systems or tools.
Ability to work in shifts, manage time effectively, and perform in a target-driven environment.
Collaborative attitude, willingness to learn, and openness to feedback and coaching.
Minimum educational qualification typically at higher secondary or graduate level; prior BPO or customer support experience is an advantage.

Work arrangement
No