Front Office Associate

Company Description Centre Point Hospitality is a well-established hospitality group, founded in November 1988, known for its flagship 5-star property offering 136 luxurious rooms in Nagpur, Maharashtra. The hotel features 14 banquet halls, a multi-cuisine fine dining restaurant, a coffee shop, and an all-day bespoke buffet area, supported by round-the-clock room service. Located at 24 Central Bazaar Road, Ramdaspeth, Nagpur, the property serves a diverse range of guests for business, leisure, and events. The group is expanding with upcoming Hotel Centre Point ventures in New Mumbai, Raipur, and Goa, creating growth opportunities for team members.
Role Description This full-time Front Office Associate role is an on-site position based in Amravati. The role involves welcoming guests, managing check-in and check-out procedures, handling reservations, and maintaining accurate guest records in the property management system. The Front Office Associate will answer phone calls, respond to inquiries, and coordinate with other departments to ensure smooth guest experiences. Daily responsibilities include managing the reception desk, assisting with billing queries, addressing guest concerns promptly and professionally, and upholding hotel standards for service and presentation.
Qualifications
Strong customer service and check-in skills, with the ability to manage guest arrivals, departures, and inquiries efficiently.
Proficiency in receptionist duties, including handling front desk operations, reservations, and guest records.
Professional phone etiquette and clear communication skills for managing calls and coordinating with internal teams.
Ability to work in a fast-paced hospitality environment, with attention to detail and problem-solving abilities.
Basic computer literacy and familiarity with hotel or property management systems (training can be provided).
Prior experience in front office, hotel operations, or customer-facing roles is preferred but not mandatory.
Willingness to work flexible shifts, including weekends and holidays, as per hotel requirements.

Work arrangement
No