Customer Support Specialist

Company Description Stakehub Infotech is focused on making financial knowledge and investment opportunities accessible to a wider audience, especially younger investors. The company is building a transparent, easy-to-use platform for investing in unlisted equity, a space traditionally reserved for high-net-worth individuals. Stakehub Infotech simplifies this market by enabling investments from as low as 5,000 INR, with a single price for any quantity and fixed charges for buying or selling. The team is committed to removing complexity while maintaining strong value, and invites individuals to join as contributors to a growing product rather than just as customers.
Role Description The Customer Support Specialist role at Stakehub Infotech is a full-time, on-site position based in Jaipur. The specialist will handle incoming customer inquiries via phone, email, and chat, providing clear and accurate information about the company’s platform, products, and processes. Daily tasks include resolving issues, guiding users through account setup and transactions, and escalating technical or complex questions to appropriate internal teams. The role involves monitoring customer feedback, documenting recurring problems, and collaborating with product and technical teams to improve services. The specialist will also contribute to support documentation, FAQs, and help resources to enhance overall customer experience and satisfaction.
Qualifications
Strong Customer Support and Customer Satisfaction skills, with experience responding to inquiries and resolving issues promptly and professionally.
Excellent Interpersonal Skills, including clear communication, active listening, and a customer-centric approach.
Ability to provide Technical Support, including basic troubleshooting and guiding customers through platform features.
Solid Analytical Skills to identify patterns, understand root causes of issues, and suggest improvements.
Comfort with using CRM tools, ticketing systems, and standard office applications.
Ability to work on-site in Jaipur
Relevant educational background in business, finance, communications, or a related field is preferred.

Work arrangement
No