Front Office Executive

Company Description Haveli Dharampura is a restored 19th-century residence in Old Delhi that received the UNESCO Asia-Pacific Award for Cultural Restoration in 2017. Located in a historically rich neighborhood known for Jain temples and the nearby Jama Masjid, the property blends heritage architecture with modern hospitality. It has been thoughtfully adapted into a luxe boutique hotel with 26 guest rooms, each named after iconic gates or markets of Old Delhi. The on-site restaurant, Lakhori, showcases traditional Mughal-era lakhori brickwork, offering guests an immersive cultural and culinary experience. More information about the property and its offerings can be found at www.havelidharampura.com.
Role Description The Front Office Executive is responsible for managing daily guest-facing operations at the hotel’s reception and front desk. This full-time, on-site role, based in the Old Delhi Area, includes welcoming guests, handling check-in and check-out procedures, managing reservations, and answering inquiries in person, over the phone, and via email. The role involves coordinating with housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled promptly. The Front Office Executive will maintain accurate records, process payments, and support concierge services such as local guidance, transport arrangements, and restaurant bookings. Maintaining a professional, courteous, and guest-centric approach at all times is essential to uphold the heritage and luxury standards of Haveli Dharampura.
Qualifications
Strong customer service and front office skills, with experience in guest handling in hospitality or a similar environment.
Excellent communication and interpersonal skills to interact effectively with diverse guests and team members.
Proficiency in receptionist duties, including managing calls, reservations, check-ins, check-outs, and basic administrative tasks.
Ability to work on-site full time in the Greater Delhi Area, with a professional demeanor and attention to detail.
Basic computer literacy, including hotel management or reservation systems, email, and MS Office.
Prior experience in hotels or boutique hospitality settings is preferred; exposure to heritage or luxury properties is an advantage.
Ability to handle busy periods, multitask, and resolve guest concerns calmly and efficiently.
Relevant education in hospitality, tourism, business, or a related field is beneficial.

Work arrangement
No