Customer Support Executive

Company Description Teleperformance is a global leader in outsourced customer experience management, serving diverse clients across industries such as technology, retail, financial services, and healthcare. The company focuses on delivering efficient, high-quality customer interactions through digital channels, voice support, and specialized services. Teleperformance invests in training, tools, and support to help team members succeed in fast-paced, service-oriented environments. The organization promotes a culture of respect, inclusion, and continuous improvement, offering opportunities for growth and development within a worldwide network of customer experience professionals.
Role Description This is a full-time remote role for a Customer Service Representative at Teleperformance. In this position, the representative will handle incoming customer inquiries via phone, chat, or email, providing clear, accurate, and timely information. Day-to-day tasks include resolving issues, processing requests, documenting interactions in the system, and escalating complex cases when needed. The role involves maintaining a professional, empathetic tone, following established procedures, and meeting performance metrics related to response time, quality, and customer satisfaction. The representative will collaborate with team members and supervisors, participate in training, and adapt to updated products, services, and policies.
Qualifications
Ability to deliver strong Customer Service and support Customer Experience with a focus on empathy and professionalism.
Skills in Customer Support and Customer Satisfaction, including resolving issues and maintaining positive relationships.
Experience working as Customer Service Representatives or in similar customer-facing roles.
Clear written and verbal communication skills; able to explain information in an accessible way.
Comfort with using computers, CRM tools, and multiple digital communication platforms.
Strong problem-solving abilities, attention to detail, and reliability in following procedures.
Ability to work independently in a remote environment and manage time effectively.
High school diploma or equivalent; prior contact center or customer service experience is beneficial.
Willingness to work flexible schedules, including evenings or weekends, depending on business needs.

Work arrangement
No